Category: Uncategorized
Client Visiting
Team,
We will a client visiting us tomorrow (8/29/2014) at 10:00 AM CST. Bring a collared shirt to wear and make sure your desks are clean and no trash is present.
50¢ CORNDOGS ALL DAY TODAY @Sonic
OT Hours Available
If you are not scheduled, or are interested in extending your hours for additional over time this weekend please let Mike, George, or Chris C. know as soon as possible.
Korcett Ticket Reminders
All,
Do not put anything in your notes about the resident who is calling. This would include things like “they are rude, they are just complaining, they are screaming, they are not co-operating etc…” The reason behind this is that they get emailed a copy of the case and all the notes/logged calls.
Also when you say in your notes that you have resolved the issue, remember to changed the status from ‘Open‘ to ‘Solved‘.
The above issues have been caught by Korcett and we need to prevent this from happening again. Thank you all for your co-operation, I know Korcett volume is very high now and you all are working hard on preventing these mistakes.
If you have any questions do not hesitate to ask.
CARE Utilization
I have noticed while performing QA that the majority of the bay is not utilizing CARE. It is to your benefit that you use CARE for process and troubleshooting. CARE is there for your benefit and can only help you when you’re on a call. This will ensure troubleshooting is performed and process is followed. Using CARE will also help reduce handle times and improve the quality of work performed at ContactWorks.
So remember to ALWAYS use CARE.
Adjusted August Schedule
Due to recent changes, the August schedule has been adjusted. The adjusted schedule goes in effect 08/18/2014.
ContactWorks Fantasy Football
August 2014 Schedule
The new schedule starts this Monday, 08/04/2014. For those who are not scheduled for 40 hours, please note that you will be the first group contacted when there is a need for additional agents in the queues. We are expecting an increase in Korcett volume sometime in August, but are not certain when this increase will occur. Please check your VPN functionality, as working from home will make you a more viable on-call option.
If you have questions or concerns regarding your schedule, please see management before the new schedule goes into effect.
Sun Wifi Support Scripting
There has been a slight change to the opening scripting to utilize when starting a call on this queue. Please use the scripting below:
Thank you for calling SUN WIFI Support, my name is [YOUR NAME], how can I assist you?