CARE Utilization

I have noticed while performing QA that the majority of the bay is not utilizing CARE. It is to your benefit that you use CARE for process and troubleshooting. CARE is there for your benefit and can only help you when you’re on a call. This will ensure troubleshooting is performed and process is followed. Using CARE will also help reduce handle times and improve the quality of work performed at ContactWorks.

So remember to ALWAYS use CARE.