Category: DPS

Attendance

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As a general attendance reminder to everyone.

 

You are considered late if you clock in any time after the beginning of your shift.  You may clock in up to 15 minutes early each day.

If you are going to be late you must call the call in line (this number can be located on the upper left hand side of the schedule [Schedule])

It is very important, both to your personal success with ContactWorks as well as due to the way we schedule and calculate required coverage, that you are on time to work each work day.

If you do call in sick you are expected to bring a doctors note to excuse your absence, repeated issues with unexcused absences or tardy’s will result in disciplinary action being taken.

We also do ask that if you notice that you are on track to hit OT by your 4th (out of 5) or 3rd (out of 4) day of your work week please let George know.

CARE Updates

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Ladies and Gentlemen,

We are changing the login process for CARE on Mar 23 at 10pm. This change will include everyone receiving a new password for CARE. You may also need to login more than once depending on where you go in CARE but the username and password will work across the whole site. This change will not change any of the URLs for CARE.  In the event, after the change over, you do not have access or if your access is not working correctly please notify your Teamlead so that IT can fix the issue.  New Care credentials will be email on Monday at 5pm and be in place at 10pm.

DPS – New Process

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In addition to our regular duties, we may now receive calls from the “OIC” at DPS (Operations Information Center).  OIC Takes calls from DPS employees who are having problems with whatever systems they use.  This will be a server error or network issue, not a normal user issue (passwords, etc). These DPS employees are working 24 hours a day, so OIC may call at any time.  Please review the following CARE article for details.

 

http://www.helpcwx.com/dps/operations-information-center/