Inova – CARE

CARE Updates

March 18, 2015 Ken Becker Leave a comment

Ladies and Gentlemen,

We are changing the login process for CARE on Mar 23 at 10pm. This change will include everyone receiving a new password for CARE. You may also need to login more than once depending on where you go in CARE but the username and password will work across the whole site. This change will not change any of the URLs for CARE. In the event, after the change over, you do not have access or if your access is not working correctly please notify your Teamlead so that IT can fix the issue. New Care credentials will be email on Monday at 5pm and be in place at 10pm.

Offer Ticket Numbers

February 17, 2015 Ken Becker Leave a comment

As a reminder to all agents on ALL queues and projects, it is a mandatory requirement that you offer a ticket number to each and every caller. QA’s will be updated to reflect a automatic failure if this is not performed during the call.

OT Hours Available

August 20, 2014 Ken Becker Leave a comment

If you are not scheduled, or are interested in extending your hours for additional over time this weekend please let Mike, George, or Chris C. know as soon as possible.