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Your reference for EVERYTHING ContactWorks!
Our very own Robert has made the news for a good reason!
An ABC News station in Moosic, PA has a segment called “Does it Really Work?” and they decided to test out the Petzi Treat Cam. They ran into an issue with connection and had to call the support line for assistance, and were happy with the support they received and expressed that Robert was “very nice and patience with us.”
Here’s a link to take a look at that segment if you’d like to take a gander
As a general attendance reminder to everyone.
You are considered late if you clock in any time after the beginning of your shift. You may clock in up to 15 minutes early each day.
If you are going to be late you must call the call in line (this number can be located on the upper left hand side of the schedule [Schedule])
It is very important, both to your personal success with ContactWorks as well as due to the way we schedule and calculate required coverage, that you are on time to work each work day.
If you do call in sick you are expected to bring a doctors note to excuse your absence, repeated issues with unexcused absences or tardy’s will result in disciplinary action being taken.
We also do ask that if you notice that you are on track to hit OT by your 4th (out of 5) or 3rd (out of 4) day of your work week please let George know.
Ladies and Gentlemen,
We are changing the login process for CARE on Mar 23 at 10pm. This change will include everyone receiving a new password for CARE. You may also need to login more than once depending on where you go in CARE but the username and password will work across the whole site. This change will not change any of the URLs for CARE. In the event, after the change over, you do not have access or if your access is not working correctly please notify your Teamlead so that IT can fix the issue. New Care credentials will be email on Monday at 5pm and be in place at 10pm.
Jeffery Wynn at Sam’s Family Spa was pleased with Ben’s exceptional service.
Way to go, Ben!!! Keep up the great work!
Tengo customer Bill Neinaber from Pin Oak Creek said he spoke to Willson several times in the past, so he was calling to speak with him again to let him know how appreciative he was for his help.
He had good things to say about the guest support staff in general, stating every time he calls whoever he speaks to is very nice and helpful.
Way to go, Willson!!! Your customer misses you!
Way to go guest support team!
Agent Ben Best received a voicemail from guest Mike, who started the call very upset. He stated that he was not able to get online for weeks, and Ben was able to get the guest connected and by the end of the call he requested to speak a supervisor – to let us know that Ben was an excellent agent and appreciated his diligent efforts to get the guest connected.
Way to go, Ben!
“TaeMela goes above and beyond trying to solve my problem and displayed extreme patience.”
-Jody W.
Way to go, TaeMela!!!
Arhtur assisted his Tengo customer, Deborah, with getting her Roku online. She wants to let everyone know how grateful she is for Arthur’s help.
Great job, Arthur!
Tengo customer Walt:
“Just wanted to give kudos to Michael, the guy is very professional. I know a good man when I hear one. He helped out immensely”
Elizabeth Dominsky at Park Avenue spoke with Adam today. She wants everyone to know what a great job Adam did. He did an amazing job identifying the root cause of her issue and finding a solution to help resolve her ongoing bandwidth issue. Of everyone she has spoken with, Adam was the first person to offer a real resolution to the issue.
“He did a fantastic job!”
She also gave Bob Powell props for all of his efforts in attempting to fix the issue.
“He was very diligent and did an excellent job at working with me and giving me updates on his progress”