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TeenSafe customer TJ Morton wanted to compliment Willson’s customer service.
“He was very informative and very helpful. Very patient and took time to help him.”
Talking with Willson sold him on the service and once he has his daughter’s phone he will be making the purchase.
Mr. Chris Pio wanted to speak with Cory, our Lead, and let him know how awesome of a job Philip did. He stated that Philip was very helpful and even though we could not fix his issue, Philip escalated the issue in a very professional and concise manner and has full faith it will get taken care of.
Way to go Philip! Keep it up.
It’s a double whammy this time!
Tengo customer Lauren wanted to let us know Malaurie was very sweet, helpful, and knowledgeable. And bottom line she was just a nice person.
Great to hear our customers feel the same about Malaurie as we do!
Ms. Debbie (manager at Peace Arch RV Park) states that Malaurie is the best agent she has ever talked to at Tengo (she states she has spoken to quite a few), and Malaurie is the first agent that really went out of her way to help with her issues. She wants us to make sure that we treat her as the great agent that she is and hire more just like her.
We’re still working on our prototype agent cloning machine, but once the kinks are worked out we already know who to start cloning first!
Way to go, Arthur!
I wanted to let “Arthur” know that after we hung up around noon today, I tried one more time to access the internet via our R6.Tengo at Pine Acres and succeeded. I was very happy and want to thank Arthur for his excellent service.
-Jeannine
Fran from Emerald Beach RV Park states that she has had her ups and downs with TengoInternet, however working with Joseph today was an absolute pleasure. Fran indicates that Joseph was incredibly kind, thorough, and Fran believed that Joseph really took care of the situation at hand.
Fran wanted to be sure that Joseph’s hard work was acknowledged, and appreciated by TengoInternet as much as it was by herself and her staff.
Way to go, Joseph!
Malaurie’s Tengo customer was very pleased with his experience and had the following to say…
Scott states that Malaurie is doing a great job and thinks that we should do everything within our power to give her a $10/hour raise because he feels whatever we’re paying her is not enough. Malaurie offered the best possible customer service in this interaction according to Scott.
Cory’s Tengo customer, Bill, was very appreciative of Cory’s help and had some nice things to say about Cory’s customer service…
“He has amazing patience with elderly people that aren’t computer savvy … keep up the good work…”
Great Job, Cory!
Adam’s customer and prospective TTO business partner, Tim, recently had an issue with his Mac. Here is what he had to say after Adam was able to fix his computer…
“Adam was VERY resourceful and did an amazing job. I don’t remember meeting him on my visit but he seems to know his stuff.”
BIGUPS to the CW team for improved ticketing last week. Korcett noticed an improvement in overall ticketing quality by CW agents. Keep up the good work, team!
Feedback from Austin’s Tengo customer…
Austin took care of his issue, wants us to know he is very professional, courteous, and easy to understand. He represents Tengo with much professionalism and it reflects well on the rest of the employees.
Keep up the great work!