Korcett Ticket Reminders

All,

Do not put anything in your notes about the resident who is calling. This would include things like “they are rude, they are just complaining, they are screaming, they are not co-operating etc…” The reason behind this is that they get emailed a copy of the case and all the notes/logged calls.

Also when you say in your notes that you have resolved the issue, remember to changed the status from ‘Open‘ to ‘Solved‘.

The above issues have been caught by Korcett and we need to prevent  this from happening again. Thank you all for your co-operation, I know Korcett volume is very high now and you all are working hard on preventing these mistakes.

If you have any questions do not hesitate to ask.