Are you using it?™
Your reference for EVERYTHING ContactWorks!
We are looking for the best you can think of, create a fun motivational meme (lets keep them work appropriate) and submit it to management for a chance to win additional swag!
The contest will continue through the remainder of the week, multiple entries are encouraged!
We want to hear from you! What are the top three things like about contactworks? Is there something we do that you’ve never had at any other company? Is there something you think we could do that would improve your day to day activities? What are the top things you would change if you had the power?
Please take a moment to fill out this anonymous 3 question survey so that we can continue to make ContactWorks a great place to work.
As part of Customer Service Appreciation week, we want to give you the opportunity to recognize your peers’ contributions. If you see someone go out of their way to help you or someone else or contribute in some way, no matter how small of a contribution it may seem, you can help recognize their efforts by adding them to the esteemed group of Call Center Heroes. All you have to do is go to the end of Row 6, write the person’s name on the front of one of the cards, write a description of how they contributed on the back of the card, and then put the card in the box.
As part of Customer Service Appreciation Week, we will be having a contest to see if you can find any errors or outdated information in CARE and Tengo KB.
If you see an error or outdated processes (aside from main page posts – which by nature may become outdated), either post a comment on that page or notify management via email.
Once the error is confirmed by MGMT, you will win ALL OF THE THINGS! (seriously though.. you’ll win some cool stuff)
This contest is slated to last through Friday. Ready set GO!
There has been a change in the way which we will handle these situations.
If you receive a call from someone stating they are being illegally monitored DO NOT make any changes to the account in question.
You MUST capture all of the following information in a ticket which will be escalated to Jim, again you will not be making any changes to the account in question.
Fill out the following ticket template and escalate the ticket to Jim, again DO NOT MAKE ANY CHANGES TO THE ACCOUNT IN QUESTION.
Caller is stating they are being illegally monitored.
Caller Name:
Email on Account in question:
Callers Phone Number:
Resolution:
Agent Name: <your name>
To show our appreciation of all your hard work, ContactWorks will be participating in National Customer Service Week Oct 6th-10th.
We will have dress up/down days and other fun events and games.
Find the daily dress up schedule below. Participants will be eligible to win COOL PRIZES!!!
MONDAY |
TUESDAY |
WEDNESDAY |
THURSDAY |
FRIDAY |
|
Pajama DayWear your comfy PJs (work appropriate) and fuzzy slippers |
Freaky Hat TuesdayWear your favorite or most awesome hat. |
Flashback WednesdayWear your best throw-back outfit, from any decade! |
Sports Jersey ThursdayWear your favorite sports club, represent your pride! |
Hawaii Shirt FridayLounge out in your favorite Hawaiian Shirt. |
Are you interested in covering 3 overnight shifts per week for 2 weeks? There will be a need for coverage during the 3rd and 4th week of October. Interested parties must be able to cover DPS, Tengo, and Korcett. Please see management if interested or email cwleads@cwxtx.com.
Teensafe has implemented a fix for the emails being sent from the GPS tracking for iPhones, users should either no longer see these emails or if they are still seeing them they should stop going out within the next 24-48 hours.
The warning will also be removed from the website once the fix is implemented. If users are no longer receiving a warning it is because they should no longer be getting emailed when checking the location of the monitored device.
Additionally, users will receive a email from apple when requesting data for the FIRST time. Once the email has been sent out they will no longer receive any more email alerts for downloading data AS LONG AS THE TEEN DOES NOT CHANGE ANY APPLE ID SETTINGS OR PASSWORDS. If the teen does change the password or any other settings they will be alerted again, but only once (until changes are made and then they will be notified again).
At this time this is how the security feature is working, this is subject to change and teensafe will update us with any changes as they come through.
Did you lose a necklace? If so, please see Mike Marmion.