Category: Uncategorized

Our TeenSafe customer Angelica had this to say:

Hello:I will like to thank Mr, Ryan for all his great help and patience!! He was helpful:) Great job!Thank you!😊A.D

Way to Go Ryan! Thank you for providing Awesome Customer Service!!!

Remember it is extremely important that you fill out the inbound Call Form after each inbound call.  This is applicable to any agent that answers a TTO related call.  Without this data management cannot tell what happened during the week with Tech Team One, without having to do a LOT of extra data digging.

It is part of the process in CARE, please make sure you do it.

I, Steve Hernandez, will be the On-Call Manager this weekend, 5/13 – 5/15.

Please do not hesitate to reach out to me in the event there are any emergencies or immediate issues regarding building maintenance, employee management, etc.

You can reach me on my cell @ (737) 703-2748 via text/call or via email @ [email protected].

“Curtis was pleasant and courteous until my issue was resolved.” – Tengo Customer Gerry

This weekend I (George) am on call.  Please reach out to me if there is any issue at 503-413-9897.  If I do not answer, please Text and I will get back to you asap.

There has been an update to our Attendance policy.  Going forward employee’s are approved to clock in up to 5 minutes before the start of their scheduled shift.  If you are found to be clocking in without approval earlier than 5 minutes before the start of your shift it will be considered unapproved OT.  Unapproved OT can result in disciplinary action.

If you have any questions or concerns about the updated policy please speak with a member of management.

Our TeenSafe customer Sandy had this to say about her customer service experience:

Donice was very easy to talk to and understood what I was having a problem with and helped me fix it in a timely manner.

Way to GOOO Donice! Great Customer Service will always keep us on top!! High Five

Angelica had this to say about our Magda:

“Hello!I will like to thank Mss, Magda! For all her knowledge and help! Thank you for been so helpful, you help me to solve my problem to add the app to my kids phone in just few minutes! I had try for more than 2 day on the road!👋 I was about to get another company!But you made it very easy and SUPER FAST!!!Thank you!😊A.D.”

Tomorrow, Thursday May 4th, we will have Safeware and United Airlines in the in the building and we need to make sure that we are dressed business casual and that our office looks nice and clean.

Make sure you are dressed to impress and that your workstations are tidy and dust-free.  Please see a Team Lead if you need any cleaning wipes.

Congratulations to Evette Cortez, Donice De La Cruz and Casey Oliver for getting the first 3 100% QA scores on the new TeenSafe QA Form! Thank you for going above and beyond and keep up the great work!