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You  guys are doing a fantastic job with our customers!  Here’s some of the feed back we have received from some of those customers that you have helped!  Keep up the fantastic work guys!

Jessica had fantastic things to say about Alex Webb

“Very helpful and stress-free customer service! I was very glad I called.”

“Robert has been a wonderful help to me.  My Petzi is awesome and I am using while at work…It’s great… Thanks again Robert for your help.  To his supervisor: He was great!”

Greg had this to say about Michele and Robert

“The customer support I have received has been first class. Quick to respond and eager to help settle any issues. I have told others about the excellent support I have received.”

Customer Ron Hodges – Shared queue agent Ron

“My service representative was extremely helpful and precise. The service was quick and effective.”

Customer Jann – Shared queue agent Curtis – March 29^th

“Curtis was great. He listened, took his time to reflect and look into the problem. It might not have been solved if he had not taken the time he did.”

Customer Greg – Agent Curtis – April 5^th

“Your guy did the best he could to help me.  He was above and beyond pleasant”

Customer Angie – Agent Alex Webb – April 2^nd

“Good customer service very professional.”

Customer Bob Fisher – Agent Elliot April 2^nd

“Very satisfied with the help, thank you.”

Customer Chris – Agent Vincent – April 6th

“Your support personnel were very good, walked me through all of the possibilities and escalated as needed.”

Friday April 14th, we will have new potential clients in the building.  Please make sure that your cubicles are cleaned up and dusted, and that you are dressed appropriately, and business casual!

We are cleaning out the fridge at 3:30 pm tomorrow (Friday 4/7/2017) afternoon. If you have anything you need to save please make sure you remove it before then or it may be thrown away.

While the Crawfish Boil this weekend is partly a company social event, we are all expected to maintain professional behavior.

We want all employees to put their best foot forward and remember we will have guests such as BlueCheck and Silvercar in attendance. There will be plenty of fun to be had but please help us in welcoming our guests and not behaving inappropriately.

Congrats to Steve Hernandez! For winning the 2017 ContactWorks Bracket Challenge!  Here are the standings:

Our TeenSafe customer Kim had this to say about Ryan H:

 

To whom it may concern,
I wanted to let you know that Ryan went above and beyond with his customer service skills to resolve our ongoing issue this evening. It was very nice to speak to someone who was willing and and able to help.

 

 

Way to Go Ryan!!! Way to GO!!!

Chris S will be the On-Call Manager this weekend.

Please reach out to me in the event there is an immediate emergency or we have any issues, for example: Internet/Software issues, Power outages, Phone outages, fire, etc.

You can reach me on my cell @ (956) 793-8636 via text or by calling.

Mike,

got a general kudos from a customer intraction, the customer wanted to convey he was awesome.

Donice also had some kudos,

Donice was excellent in helping me figure out problems I came across trying to install/set up TeenSafe.

Elaine roch said exactly this, after Sherie Attempted to walk a customer through the Android install and removal. the customer decided to back out of the service, and SheRie handled it all with style and grace.
“She-Rie was the only customer serv staff that really took the time and effort to help me. She should be commended for her excellent service.”

 

 

Stephanie Bowers said exactly this in an email response, after Shayla helped her with an iOS issue. Shayla’s work ethic really shows through this comment.

 

“In regards to Shayla Wa., I wanted to advise her supervisor that she was very helpful, professional, polite and knowledgeable on the telephone while helping me resolve some issues with my account. It was a pleasure to speak to someone who was very professional and actually knew what they were doing. In my experience, most companies I have called in the past to resolve some issues, have people working for them who seem to have no idea what their job description is. Shayla appears to be a go getter and on top of her job and any details that may encompass. I wish that there were more professional people like her in the work force.”