Hip Hip Hooray!
Michael Ransdell is at it again! Here is another Kudos we received from a customer! Great job Michael!
Category: Uncategorized
Scheduled Power Outage – URGENT!!
This Saturday, June 10, 2017, our property managers will be having an electrical company come and repair some of the power units that were damaged in the fire a few weeks ago. In order to do so, they will need to shut the power completely down but will restore it within a few hours. The time frame for the outage is scheduled for 7am – 9am but we are going to give an hour of flex time, just in case.
So, if you are scheduled to work this Saturday BEFORE 10 am, please get with your team lead or manager to ensure your credentials are setup to be able to work your shift from home.
If you are scheduled to work at or after 10 AM, please plan on coming into the office and working, business as usual.
Please let us know if you have any questions.
Bluecheck hours change.
Shared queue,
The hours of operation for bluecheck have changed, please be sure we are manning slack and Zendesk for Bluecheck during the following hours;
12pm – 10am Mon – Sunday.
On call – George again 6/2 & 6/3
This weekend I (George) am on call. Please reach out to me if there is any issue at 503-413-9897. If I do not answer, please Text and I will get back to you asap.
On Call 5/27 -5/28 – George
This weekend I (George) am on call. Please reach out to me if there is any issue at 503-413-9897. If I do not answer, please Text and I will get back to you asap.
Kudos For Michael!
The customer had this to say about Michael and his support yesterday, 5/25/2017!
Rating – Good, I’m Satisfied. (87/100)
“Is there better than good?! You guys were wonderful. Thank you so much!”
To infinity and beyond!!!
Meilssa Pagliuca of Greenville, SC had to say about our Evette!!
“The person that helped me was great! She should receive a customer service award!
I shall recommend your service to everyone!”
Petzi Zendesk Ticketing Field Updates!
There have been changes made to the reason for contact drop down in Zendesk for Petzi tickets to help us gather more precise data. Things have been added and removed from the current drop downs as well. There are more details available on Petzi Care with more in-depth explanation as to the options that are available.
- Petzi Video > Green screening/screen tearing- If a customer is calling in about green lines/pixelation or streaks on the video feed.
- Petzi Video > Connection > Petzi offline- If the customers Petzi is blinking rapidly and they cannot connect to the camera.
- Petzi Video > Connection > Failure to connect/Dropped session- If the customer is unable to connect while there is no blinking light, or if the video session ends prematurely.
- Petzi Treating > Spring issue- Spring has been broken/removed or otherwise rendered non functional.
- Petzi Treating > Treat quantity- Questions pertaining to how many treats are being or to be dispensed
- Petzi Setup > Setup Problem- The customer is receiving an error or some difficulty during setup
- Petzi Setup > Setup help- Customer is just looking for help during setup. This means they havent attempted setup and would like help thorugh the process.
- Petzi Social > Account management- Password resets/wrong email used during signup
- Petzi Social > Site issue/Inappropriate content- Customer is calling in to notify us of any issue they are having navigating the social site or the app or if they have encountered inappropriate/explicit/irrelevant pictures posted to the social site
Kudos for Alyse!!!
Jodi Weinfield had this to say about our Alyse:
“I wanted to let you know that Alyse was extremely helpful and knowledgeable in helping me resolve an issue I was experiencing with our Teen Safe account.
She was patient and thorough and I appreciated her assistance.
Thanking you in advance,Jodi Weinfeld”
Keep it up Alyse!!
Way to go ZhaZha!
David oaks had this to say about our “zcha zcha”.
“Thank you for going above and beyond to help me.”
Keep it up ZhaZha!