Category: Uncategorized

Michael Lollar received a customer kudos today! The customer said:

“The Customer service was outstanding I had to uninstall and reinstall on a couple of new devices and your wonderful Rep was professional and personal enough to walk me through each one of my changes. Even after we got disconnected he called right back and we got right back at it. Thank you so much!”

AAAAAAAAAAAMMMMMMMMMMMMMMAAAAAAAAAAAZZZZZZZZIIIIIIIIINNNNNNNNNGGGGGGGGG!

 

I, Steve Hernandez, am the on call manager for this weekend (7/7 – 7/9). Please do not hesitate to reach me on my cell, 737-703-2748, for any issues that come up.

For July 1st and 2nd, you can call me (Chris Smith) @ 956-793-8636.

 

There is a new inbound call form.  Remember that this needs to be filled out after EVERY inbound call.  Please let Cory know if you have any questions.

She-Rie received an awesome Kudos today!!

“I would rate the support I received as excellent. My rep was wonderful and a true asset to your company. She listened, heard my concern and made sure it was handled appropriately and quickly. I have already recommended your services to a number of my friends.”

Thank you,

Lourdes Schaffroth

Our TeenSafe parent Kenneth had this to say about Magda R.

 

Thank you for your prompt response in handling my account. Your employee was professional and very pleasant in her conversation in resolving this matter this evening. I truly expected to be handled by someone offshore speaking broken English from a script. I am glad your billing representatives are stateside and are very courteous. You do not find that today with many companies.

 

Again Thank you for your help & assistance

Rebekah had this to say about the service that Magda provided:

The staff that helped me were very quick to answer my e-mail and got the services canceled immediately also they were able to help me receive the refund they did an amazing job!

Keep up the great work Magda!!

On call manager this weekend – Ken Becker – 585-300-8005

Here are  3 MORE Kudos Donice just received directly emailed from Customers!

 

Hannah S – June 15

“Thank you Donice for your assistance this morning! Way to truly deliver great, wonderful customer service follow up! Please let your manager know.
Cheers,  Hannah”

 

Amy S – June 15

“You are awesome! Have a great day!”

 

Jill B – June 14

“I was so pleased that my money was returned and I didn’t even have to ask for that! That was thanks to excellent customer service rep Donice! I would recommend the service to my friends. I am sorry I was unable to utilize the service and hope to in the future!”

 

 

Our TeenSafe parent Amy S. had this to say about Donice: