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We all know about the insane destruction caused by Hurricane Harvey. Homes are underwater, people and pets are displaced and many are still stranded or unaccounted for.  The nation is rallying together to help and we are too.

Contact Works is starting a Hurricane Harvey Disaster Relief Fund.  Anything that you can spare will help make some very troubled lives a little bit better.  In addition to what we raise as a company, Tom will match 100% from his own pocket, effectively doubling what we raise.

If you would like to donate we will be accepting cash, checks or even the option to have your donation deducted out of your next paycheck.  To give your goodwill, please speak with either James or your manager.

We have coupons available for free child’s ticket with the purchase for an adult ticket!

If interested, they can be found on my desk near the first aid drawer!

Chris from TTOKC is running the following ads on Facebook currently. Please review the ads so if you get any calls about them you are familiar with them.

Also make sure you track any inbound call you get from one of these correctly, there is a new option under “What did the customer call for/about?” on the inbound form for these.

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Today is a special day! If you were unaware we will be experiencing a total eclipse in the united states for the first time since 1979!

Here in Austin we will be able to see a 65.21% eclipse.  This is still a very rare event and its sunny today! If you want to get the chance to see the maximum or partial please make sure to talk to a lead so we can get you outside to see it!

DO NOT LOOK DIRECTLY AT THE SUN DURING THIS TIME. IT CAN/WILL BURN YOUR EYES. If you do not have eclipse glasses check out this link to make a pinhole projector to safely view the eclipse. CLICK HERE

I, Steve Hernandez, am the on call manager this weekend. Please call or text if you need anything.

737-703-2748

Here is what our TeenSafe parent Shelia M. had this to say about our agent:

Donice was exceptional! She gave me the best customer support I have ever received. I probably would have canceled my service with teen safe due to frustration but Donice was patient and walked me thru every step. During the time we were waiting and loading the app she was personable by asking about my puppy who was barking the background. She is definitely an asset to your company. Thank you Donice!

Way to go Donice!!!! Excellent Job 🙂

Its that time of year again for our annual office Fantasy Football draft!! If you are interested in signing up, please fill out this form.

https://docs.google.com/forms/d/1hE8Gh4YCvoIfSGpZE9r4P9PAYnL2OAZAeLRCGDE2v_s/viewform?edit_requested=true

If something comes up, on call is George this weekend.  Call or Text @ 503-413-9897 if there is an issue that needs manager attention/assistance.  If you have a non emergency question (how to find your paystub) please wait to speak with your direct supervisor on Monday.

If I do not answer text me, I will be back with you as soon as i possibly can.

Our TeenSafe parent Magdalena R. had this to say about Donice!!!!!

After 2 days trying w another support rep… This one went step by step n made it happen. Thankfully bc I was gna ask for a refund!!!

Keep up the Great Work Donice!!!! 🙂

Our TeenSafe parent Alicia J. had this to say about our Teamlead She-Rie J. :

I received one of the best customer service experiences I have had…I never used teen safe and was offered a refund and cancellation…The email comfirmation was in my email with details of my refund…again I must applaud the customer service rep for this call…She was very professional and she represented your company very well…I will definitely be referring your company to individuals that may need this service for their teenagers!!!!