This weekends on call manager
I (Chris Smith) am the on call manager this weekend (10-14 – 10-15) please reach out with any issues. If I do not answer a call, text me and I will respond ASAP. I can be reached at 956-793-8636.
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Friday – Together – Team Colors Day!
Scores will be kept track here: CSW 2017 Scores
The scores are very close, so today is your last chance to get points for your team!
Award Ceremony will be held next week.
Competitions!
We have at least 2 competitions for today.
Noon Competition = Teamwork building! – Work together to build a tower!
PM Competition – This sucks! – Need 1 per team with strong lungs!
CSW 2017 – Crazy Hat Vote
Thursday – Sympathy – Crazy Hat Day!
Scores will be kept track here: CSW 2017 Scores
Today, we are focused on Sympathizing. When watching the drama of life, it is good to enjoy it with popcorn.
Group Event: Gonna have a bad time!!
Type up a story of how you had a really bad customer service experience and email it to [email protected] (Must be a true story that happened to you!) Stories will be shared!
Know Your Team papers due by 4p today!
Team Cards due by 4p today!
Personality Test Results due by 4p today!
You can turn in the above after 4p today, but only those turned in by the deadline will count towards your team’s points!
Competition!
We have 3 competitions for today.
AM Competition = Sympathize! – Need 1 per team to correctly sympathize with your caller.
Noon Competition – Face practice! – Need 1 per team to practice sympathizing with the face!
PM Competition – Keep it up! – Need 1 per team to help keep up the spirits!
Tomorrow
We’ll have 2 more events tomorrow as well as an award ceremony. Ice cream to be provide, though you won’t need to rent a Silvercar to get any.
Wednesday – Understand – Cheesy Movie Day!
(Okay, so not all movies will be cheesy, but that’s okay.)
Scores will be kept track here: CSW 2017 Scores
Today, we are focused on Understanding each other.
Cheesy foods will be provided today!
Group Event: Understanding yourself!!
Even if you’ve already done this, at some point before the end of business Thursday,
take the Personality test here: Personality Test
Enter your results here: Personality Test Results
A results sheet will be printed for each entry!
Competition!
We have 3 competitions for today.
AM Competition = Know the Quote! – Need 1 per team to identify as many movie/tv/game quotes in a minute!
Noon Competition – Tell the Story! – Need 2 per team. Can you remember the story?
PM Competition – This blows! – Need 1 per team. Find out who blows hot air better!
Tomorrow – CRAZY HAT DAY!!
Bring in your craziest hat to wear. Popcorn will be provided!
Tuesday – Rescue – Dark Bay Day!
Scores will be kept track here: CSW 2017 Scores
Today, we are focused on Search and Rescue. Going to provide chips and snacks to keep that energy up!
Group Event: Rescue the overnight!!
Your team is to design a card for your overnight. It could be appreciation. It could be humor. It must be work safe!
Have your cards designed and printed today. (If you have multiple overnight members on your team, print multiples of your card!)
Have your cards signed by your team and turned in by Thursday!
Printed by today! – Signed and turned in by Thursday!
Competition!
We have 3 competitions for today.
AM Competition = Search! – Need 1 per team to do online searching! All teams will compete at the same time!
Noon Competition – Rescue! – Need 2 per team. Can you rescue the gorilla in a minute??
PM Competition – Speed! – Need 1 per team. Who can type the fastest? Each participant will get 2 tries!
Tomorrow!
Going to go cheese tomorrow with cheese movies, grilled cheese, and cheesy snacks!
Customer Service Week – 2017
Monday – Train – Jersey Day!
Scores will be kept track here: CSW 2017 Scores
We have an exciting start to the week. Wear a Jersey today. Breakfast foods provided!
Have your team captains, names, and logos in by today!
Group Event: Know your team!
Your team captain will make a paper available for you to fill out:
+1 point for your team for any papers turned in
+1 point for your team if any papers are fully and correctly filled out
+1 point for your team for the most papers turned in
Due on Thursday!
Competition!
We have 3 competitions for today.
AM Competition = 2 teammates needed
Noon Competition – 2 teammates needed
PM Competition – 1 teammate needed
Tomorrow!
Dark bay day. Chips and dips provided!
On Call Manager – Weekend of 9/30 – 10/2
I (Steve Hernandez) am the on call manager this weekend (9/30 – 10/2). Please reach out with any issues you may encounter. I can be reached at 737-703-2748.
Customer Service Week 2017 – Oct 2-6
Next week, we will be joining people from 50 states and 60 countries to celebrate Customer Service Week! This year’s theme is Building Trust™!
How do we earn T.R.U.S.T.? We Train and prepare ourselves, come to the Rescue of both our customers and to each other, seek to Understand the situation, show Sympathy when needed, and work Together to solve the issue. When this is done successfully, we foster trust for our clients, for our customers, and for each other.
Pick your team captain, team name, and team logo by end of business Friday!
Train – Monday – Jersey Day
Wear your favorite Jersey! Breakfast provided throughout the day!
Rescue – Tuesday – Dark Bay Day
Lights out for this day! Chips&Dips and snacks provided!
Understand – Wednesday – Cheesy Movies
Playing cheesy movies on the monitors. Will also have cheesy foods!
Sympathy – Thursday – Crazy Hat Day
Wear your craziest hat! Popcorn day!
Together – Closing Ceremony
Wear your team colors! Show me your Reds, Blues, or Greens!
Submit your pictures/videos to the Instagram account ContactWorksEvents. Your submission might be selected to be sent to csweek.com!
Donice is on a Roll
Our TeenSafe parent had this to say today!!
It was actually great, not just good. I needed to cancel the service because I was unable to get my son’s Apple ID and password. The woman, Donice (sp?) could not have been nicer.
Keep up the Great Work Donice!!!