Category: Uncategorized

Remember that Nimboxx is no longer with us as a client.  I have disabled the Nimboxx menu from the main CARE page.  Do not log into Nimboxx’s Zendesk and DO NOT PROCESS any tickets for them.

Happy Holidays!!  As per usual tradition here, prepare your mouth-hole tomorrow for we will be having Maudie’s Tex-Mex catered in the conference room for our Mandatory holiday quarterly meeting at 1:00 pm.

Make sure you are here to get some good food and find out the latest happenings with the company.  As usual there will be plenty of prizes to give away.  We have quite a spread this year, guy!

Also, make sure you stick around after the meeting if you signed up, for the opening of the Secret Santa gifts.

Remember the quarterly meeting is MANDATORY even if you are not on shift.

He is an some of the awesome stuff you may receive (click for enlarged image):

 

It’s that time of the year again, where all the good children get to work from home. Make sure you are prepared and your computer is set up and working with VPN before the start of your shift.  If you need to do any test calls to make sure it is working, make sure you coordinate that with your team lead.

Also as a reminder, keep in mind that you should keep your browsing traffic safe for the workplace, as all internet traffic while connected to VPN will go through the work network.

The VPN days are Thursday, Friday and Saturday or 12/24 – 12/26.

As always, if you cannot VPN you will need to come in to the office for your shift.

Happy holidays, enjoy your time with your loved ones and remember to VPN responsibly.

“The flower that blooms in adversity is the most rare and beautiful of all. ” -Mulan

We can all agree it’s not easy being green, and as a turn of circumstance, one of the newest agents on Petzi took his first call with a customer yesterday. Conquering nerves, Pet Parents, and a Care designed by Don, Marshall not only got through the call but got some of the highest praise that I have seen from a queue.

Whilst interracting with customer Melissa Franklin, he did such a good job that she requested that I pass him along a message. She said “Thanks for your help and kudos to your and your support staff. Nicest customer service/support call I’ve had. Your rep was pleasant, helpful and not patronizing or impatient in the least.Maybe y’all can call Snapfish and give them some tips. 😊”

Not only did he rock the support that I we have asked him to provide, he blew away a company that we have no influence on.

Good Job Marshall! Keep up the good work!

Salutations, and season’s greetings!

This holiday, Optaros has decided to expand operations to the party and event planning services of PartyLite – a company that aims to simplify your home decor shopping experience. We’re happy to see a new addition to the Optaros family alongside the new Nespresso Russia project, as well.

TEAMLEADS: Please ensure that all agents within the shared queue are up-to-date regarding Optaros, and have been trained to respond to both PagerDuty tickets and Jira tickets that may appear throughout the course of their shift. Do be sure that the employee training matrix has been updated to reflect agents that are newly-trained on Optaros!

Please note that we have a training syllabus for Optaros. You can find that syllabus here:

\\192.168.128.220\Teamleads\1. Client Profiles\Optaros\J. Training Material

AGENTS: Do remember to be prompt with your response to the Optaros entries. Please do also remember that if you have any question regarding the process for the completion of an Optaros ticket, or call, to please check CARE.

If you have any questions regarding training, and/or completion of Optaros activities, please consult a team lead, or Brandon B.

Thanks!

ALL HANDS ON DECK!

The war against the bacterial scum is a treacherous battle, but alas we have found that it is in fact a foe which can be vanquished with the power of both vigilance, and persistence. This is the reason we have instituted a mandatory check sheet for all bridge captains to adhere to on a daily basis.

 

At the top of this post, you will find an example of the check sheet in question. You will learn this sheet; you will love this sheet; you may develop a personal bond with this sheet, and its eggshell white appearance. We won’t judge you, but we do expect you to carry the flag, brothers and sisters.

 

Bridge captains will not be expected to directly complete each and every task on the check list against the bacterial scum. However, they will be held responsible for confirming the completion of each and every one of the task items for each and every day of their shift.

 

Coming soon to a desk surface in a shared space near you, you will soon have the pleasure of indulging in the glorious beauty of a completed/incomplete stackable bin to keep track of your war tales. It is with the power of vigilance, and persistence, that we believe we can overcome this treacherous villain, and co-exist with one another in both a clean, and slightly lemon zest-y environment. Remember, brothers and sisters, that productivity, health, and prosperity are the keys to our success!

Stay clean, and remember that the only good germ, is a dead germ.

2 days before Christmas, a Wednesday, the 23rd,

We will be having a party that can be heard,

from the neighbors, the rooftops, and possibly Peru,

So if you’re part of Secret Santa, you know what to do.

Make sure you are here and don’t be naughty,

Because December 23rd is the office Christmas Party.

Friends, family, tis the season to be jolly,

But don’t forget the futile folly of

fighting germs as grandma did.

They’re in the office and have made a bid

for the groggy, snotty, “I might not come in” job

that leaves our heads hung

and a nose full of gross blobs.

So raise a toast of emergen-c,

And comply to our managerial plea,

Use the clorox wipes every day

And cover your mouth so you don’t spray,

Wash your hands with the sanitizer

and these damn germs will be none the wiser

as we carry out a war unspoken but here

and my darling friends the end will be near.

So heed my warning dear sirs and madams

Don’t fall into the flu season chasm,

Wipe your desks daily with bleach,

and sanitize your hands before taking your seats.

Failure to comply puts us all in danger,

Don’t be the red shirt to our Texas Ranger.

 

But seriously, clorox wipes can be found at the end of each of your rows along with hand sanitizer. Please wipe down your desks daily and clean your hands thoroughly. We would like to stay healthy and this cold that just ran through the office was wicked.

If either container gets close to half full, please let a teamlead know.

Incident Type: Missing Casserole

Date: Thanksgiving Pot Luck

Description: Despite having a written promise of a Tater Tot Casserole, on the date of the Thanksgiving Pot Luck, there was no Tater Casserole to be found. Witnesses can only fear the worst as the family and friends pray for its safe return. James, the Operations Manager at the site of the disappearance, provided the following statement:

“I just want to know that it is safe and cheesy and on its way into the office, back to the hearts and home that it belongs.”

 

If you have any information about the whereabouts of Matt Walden’s Tater Tot Casserole, please let a team lead know*

 

 

*Please do not let your teamlead know, he just didn’t bring it in.

As many of you know, the spirit of Santa is in us all and that is what makes this holiday season so magical! This year, we are doing a Secret Santa Gift Exchange at the company Christmas party!

A few rules:

1. $20 limit to all gifts
2. ALL names must be in if you would like to participate by Thursday the 10th so that we have at least a week to buy gifts.

Follow this link and fill out the form so that we know that you would like to participate. If you have any questions, please ask a teamlead and we will fill you in 🙂