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Your reference for EVERYTHING ContactWorks!
Customer Lester had the following to say about Austin Walker in the Kudos queue of TeenSafe:
“Austin was very helpful, patient and prompt. Is there any way I could get his direct extension so I can contact him if I have any further problems?”
Surely there can’t be a better compliment than that – way to go, Austin – Job well done!!!
Kristin Shultheimer had some great things to say about her interaction today with Leanne Hillman!
“Spoke with Leanna, she’s a wonderful person. Very helpful and very kind. Make sure she knows how much she’s appreciated, because I certainly appreciated her help and explication today”
Keep up the fantastic work Leanne!
I (George) am on call this weekend.
Please be aware I will still be taking care of chores and spending time with my Family, please text me if there is an issue if you do not get a response (or it is an immediate emergency) call me until I answer. My number is 503-413-9897.
Issues to bring directly to my attention (Building burning down, Trixbox breaking, Power outages, Phone outages). Everything else please text first.
Congratulations to Elliot Torrance who scored the first perfect score (100%) in a BlueCheck QA. Well done, Elliot!
Also – shout out to Rion Ridley who identified a potential flaw with the back-end system with a certain major vendor and made the client very happy. Thank you, Rion!
…And hot on the heels another perfect score from Ron Harris. Well done, Ron!
And to all of you on BlueCheck – thanks for all the superb help so far – it’s much appreciated!!!
James L.
She-rie is killing it with the kudos, This is her latest one.
Braiden took a Silver Car call from an irate customer and was able to come in clutch for the win.
“I rearlly give a 10 and I was real close to giving a 2 but ur customer support took care of an issue that I thought was going to be a BIG issue. SO you renewed my loyalty in your company and your product! GOOD JOB. Mike“
Very well deserved, and for your continued efforts and dazzling performance, Braiden has been awarded a Contact Works polo!
Zach gets another 5 star review, this time for Petzi.
“Very courteous and patient enough to walk me through the steps. A five star service. Thx guys”
Excellent job Zach!
“My compliments to Rion with who m I talked last night. You could not find a nicer your man to try to resolve your problems. Best – Gary”
Nicer words could not be said about Rion than that from the Tengo Customer
Hello Ladies and Gents! We want to make sure that everyone is aware that you are not to call ContactWorks through our Customer Service Lines. These are for our Clients Customers ONLY! We have our own internal lines, and communication process that is available on Care for everyone to see under the Agent Section.
If you are going to be Absent or Late, you are to Call 512-637-4376
If you have queue specific questions, (ie: are you able to pick up/make-up hours), you need to get in contact with your direct Manager, and their numbers are available on care as well.
George Barbour: (503) 413-9897
Chris Smith: (956) 793-8636
Cory Branson: (512) 293-5931
Steve Hernandez: (737) 703-2748
Izabel just wanted to let us know that She-Rie was very nice and patient and solved her problem.
Keep up the amazing work She-Rie.
I just wanted to let you know that I called in yesterday with a problem on my daughters phone. A customer service rep by the name of She-Rie J helped me. I just wanted to let you know that she was incredibly nice, patient and understanding in helping me. In a world of sarcasm it was truly appreciated.
Sincerely,
Paula Lush