Category: Uncategorized

We want to make sure that this is taken care of before it gets too out of hand!  Please take your items home by Wednesday, or throw out your old items.  We will be doing a mass purge and clean this week.

Thanks!

Congratulations to our newest Tech Team One agent Cuauhtemoc on his first Tech Team One sale.  He sold 2 of our Hardware Protection Plans to a Texas Association of Realtors member.  That’s a great start!

In addition to that, he is already picking up Active Directory and Microsoft Exchange server sessions for our business clients.  He is picking everything up extremely quick.  Great Job Temo!!

Please send a shout-out to Tim Flesch for the following Kudos feedback form one of our BlueCheck customers:

 

“I never leave feedback but Tim, it’s companies that have crew members like you and your wonderful support team that wanna make me keep buying from the sites that are only using BLUECHECK! If you can pass on kudo to a supervisor or any “high up” this would be that time hahaha I hope you have a great rest of your weekend and try not to work to hard :)”

Excellent job, Tim – and keep up the good work!

I (Cory B) will be the On-Call Manager this weekend.

 

Please reach out to me in the event there is an immediate emergency or we have any issues, for example: Internet/Software issues, Power outages, Phone outages, fire, etc.

You can reach me on my cell @ (512) 293-5931 via text or by calling.

 

Thank you!

Red Dragon!

 

Congratulations to the team of Red Dragon, they are the winners of the ContactWorks Customer Service Olympics!

 

As the winning team we will be having a team get together, with Pizza provided!…..Date & Time TBD.

 

We hope everyone had a great time this week, we sure did.  We will be posting pictures/videos of some of the events and activities we had throughout the week soon.  We look forward to next years events!

Please use the following link to vote!

 

Crazy Hat Voting

 

 

I spoke with a customer named Bobbie this morning on TeenSafe who had nothing but glowing reports for our own Alex H. “I could understand him and he answered every question I threw at him. Not at all like the usual telemarketers I speak to.” Bobbie – we may not be Telemarketers but her heart was in the right place. She went on to say that Alex should get a raise or more pay or a promotion or something, and I assured her I would get this to upper management. So – excellent job, Alex – keep up the superb work!!!!!

This week, tens of thousands of customer service professionals in all 50 states and over 40 countries are celebrating Customer Service Week.  We join them in celebrating our achievements and in recommitting ourselves to our service mission.

 

This year’s theme is Service Champions.

The word “Champion” actually has two important meanings for us.

 

First, a champion is a person who has “defeated or surpassed all rivals in competition.” We consistently surpass our rivals by providing the best possible service.

 

Second, a champion is a person who, “fights for a cause or on behalf of someone else.” Each day we work diligently on behalf of our customers to answer questions, provide guidance, and resolve problems.

 

As we start our celebration, We call on everyone to pledge to be a Service Champion, not only during this special week, this week of weeks, Customer Service Week.  But also throughout each and every year.

 

I (Steve H) will be the On-Call Manager this weekend.

 

Please reach out to me in the event there is an immediate emergency or we have any issues, for example: Internet/Software issues, Power outages, Phone outages, fire, etc.

You can reach me on my cell @ 737-703-2748 via text or by calling.

 

Thank you!

 

Next week is customer service appreciation week!  With that said, we have a load of activities and events planned for the upcoming week.  For each event, each team will need to nominate a “champion” to compete for points for their team (unless otherwise noted). Each team will need to also pick a team Name, as well as 2 team captains…Team leads cannot be captains!  This is a great opportunity to flex and show those leadership skills!

 

Team events will be held at 10am, 1pm, and 4pm to allow for all employee’s to participate.  Everyone will have a chance to participate in the events, however points will only be awarded to teams during the sanctioned times.

 

Throughout the remainder of this week, leads will be working to ensure all employee’s have been added to Discord (inter office chat program).  Once you join, you will find that you have been randomly placed on a team. Team rosters can be found HERE.

 

Monday

Theme: Communication

Food: Brunch type goodies

Main Event/Activity: Opening Ceremony

Team Events:

1. Bananna Phone – Entire team
2. It Puts The Lotion In The Basket (or it gets the hose again……)
3. Careful Listening

 

Tuesday

Theme: Happy Tone

Food: Popcorn your way & a cooling treat

Main Event/Activity: Crazy Hat Day – wear your favorite crazy hat. We will be voting, and the winning team gets points!

Team Events:

1. Say “Ahh”
2. Cookie Face
3. Candy Mittens

 

Wednesday

Theme: Answering Skills

Food: Cheesy goodies/Grilled Cheese/Cheesy Snacks

Main Event/Activities: Movies on the row Displays playing all day long!

Team Events:

1. Suck it up
2. What’d you say?
3. To the Top!

 

Thursday

Theme: Multitasking

Food: Ice Cream/Build your own Sunday

Main Event: Dark Bay Day! – Glow sticks and other glow devices provided.

Team Events:

1. Defying Gravity
2. Glow Ring Toss
3. Quickly QWERTY Quickly Quickly

 

Friday

Theme: Problem Solving

Food: Chips & Dips/ Snacks/ Finger foods

Main Event: Team Spirit Day – Wear your Team Color! & Closing Ceremony

Team Events:

1. Puzzle Builders
2. The Search For Bacon
3. Puzzle Solvers (3D Edition)