Category: Uncategorized

We invite everyone to wear their Halloween costumes on Monday 10/31.  We will take pictures and will have an award for the costume voted the winner!

Have a happy and safe Halloween!

 

Petzi customer Howard wanted to stereotype Texans but at least he had something good to say about Robert.

“Rob was nice…he was from Texas, automatically as a British person I assume he was also wearing a Stetson.”

Yippee ki yay Robert! Keep representing Texas and Petzi well.

 

Kudos for Skylar from Shauna!

She said you did an awesome job, and she is very pleased with your patience with her since she didn’t have any clue what she was doing! That you got the job done and she is squared away!  Keep it up!

 

Daren, you received a KUDOS from a Mr. Rekey customer via email!  The customer sent the following email:

From: Phillip PXXXX <XXXXXXX@yahoo.com>

Message:

Hi, I just got off the phone with your service advisor, Darrin (sorry if I spelled his name wrong).  Give him a raise — he’s very professional and helpful answering questions.  Great rep for your company.  I’ll be calling later with an order, after things sort out on a new home purchase.

 

 

Keep up the great work Daren!

I (Steve H) will be the On-Call Manager this weekend.

 

Please reach out to me in the event there is an immediate emergency or we have any issues, for example: Internet/Software issues, Power outages, Phone outages, fire, etc.

You can reach me on my cell @ 737-703-2748 via text or by calling.

 

Thank you!

Team,

 

There is expected maintenance that is going to be conducted on zendesk.

This will be from 8a-9a central time, there is a good chance that it might be down within a couple of hours after 9a.

Please be aware that you may have to document everything about the customer interaction, and then ticket the call in zendesk.

 

We want to take a moment to thank Austin for all of his hard work and effort that hes put in his nearly 3 years working with contact works. Answering the phones and leading teams along side Austin was an honor and a privilege. Austin has survived many clients and client related storms. Austins help has been invaluable as a senior member of TeenSafe and as a member of the shared queue when we first started. You will be sorely missed!

 

From management and everyone here at contact works we wish you the best and hope you are successful in all of your future endeavors.

 

It’s that time of year again! Open Enrollment for Contact Works benefits is now available until Oct. 23rd. If you are still with your staffing agency, you will continue your benefits through them. For all Contact Works employees, please follow the steps below:

1. go to www.employeenavigator.com
2. After you select to Login, select “New User Registration”
3. Your company identifier is CWorks
4. Once you’re logged in and on the Home page, begin your enrollment!

See Ken Becker if you have any questions.

We are having our Quarterly Meeting and Potluck on Wednesday October 26th!

Our fantastic agent Kevin will be bringing up his smoker, and along with Chris, they will be manning the grill to cook the company provided Brisket!

(If you want to add additional items to the smoker, please get with them to coordinate that.)

There is a sign-up sheet on the break room door for people to bring things to share

 

I (Chris Smith) will be the On-Call Manager this weekend.

 

Please reach out to me in the event there is an immediate emergency or we have any issues, for example: Internet/Software issues, Power outages, Phone outages, fire, etc.

You can reach me on my cell @ (956) 793-8636 via text or by calling.

 

Thank you!