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Next week is customer service appreciation week.  We will be participating this year, as in years past.  Expect updates Tomorrow and Monday with more information about the events, activities, and food that we will be having!

For now, make sure you are in Discord!  If you have not been invited/set this up please notify a team-lead.  We will be getting this taken care of within the next 72hrs (discord is having some issues with invites at this very moment, otherwise you would all have one already).

If you are already in Discord, you will notice you have been randomly placed on a team, you are either team Red, Team Blue, or Team Green.  Everyone was randomly placed on teams, you will find that team-leads will also be participating along with everyone else!

Look forward to another update with more information tomorrow!

This weekend it is me again, like last time please do not hesitate to reach out if there is an issue. However please text first, unless it is a emergency (building on fire, lines down, employee hurt, ect.).

503-413-9897

Christian took a call from a customer of Mr Rekey – Michelle Bromelia.  She stated that Christian is the definition of customer service.  She wishes all of her employees would answer the phone and assist customers the way Christian assisted her.

Good job Christian!

Congratulations to Sam Collette, Tab Gujrati, Elliot Torrance and Alex Webb for becoming the latest direct hires to ContactWorks!
We are so excited to have you on board! Welcome to the family!

“Once again, Sam provided wonderful assistance!”

-Sharon Johnson

Keep up the fantastic customer service Sam!

Tengo has added a new process for Escalating to Network Support!

If you are a Tengo Agent you must read through this new process, and make sure to check for these updates as this process is coming to us

http://www.helpcwx.com/tengointernet/escalating-to-network-support/

This weekends on call manager is Myself.

Please call me if anything comes up before speaking with anyone else

956-793-8636

Please put your hands together for Alex Hilton, who received Kudos from a customer for his “EXCELLENT” (yes, shouted) customer service on TeenSafe. And a personal thanks for teaching me so much when I shadowed him earlier this week – cheers, Alex!!!!

And another shout out – this time to Joyce Hendricks who received the following feedback form a frustrated TeenSafe customer: “Finally got it figured out Joyce is the greatest !!! She took the time to figure out what was wrong and make sure it worked when it was fixed I am back in my account so thank you very much Joyce is awesome.” – well done, Joyce!!!!

James L.

The MRM//McCann Enterprise Enablement team will be performing monthly maintenance and minor version upgrades on Saturday 17 Sept 2016.

From 4-5am ET the Optaros Jira ticketing systems will be intermittently unavailable as servers are rebooted.

The impact might be that since Jira will be intermittently unavailable for submitting incidents, the clients will directly call into the call center number and incidents will be logged only in PagerDuty as the first trigger.

Attention all TTO Agents!

We have added additional scripting to calls for TTO, TAR, and NCAR

We want to know how our Marketing is doing, so each call that we receive, ask the client “How did you hear about our services?” and make sure to note this in your ticket.

Additional note, all NCAR calls will come through on the TechTeamOne line.