Attention Optaros Agents!

The MRM//McCann Enterprise Enablement team will be performing monthly maintenance and minor version upgrades on Saturday 17 Sept 2016.

From 4-5am ET the Optaros Jira ticketing systems will be intermittently unavailable as servers are rebooted.

The impact might be that since Jira will be intermittently unavailable for submitting incidents, the clients will directly call into the call center number and incidents will be logged only in PagerDuty as the first trigger.