Category: Uncategorized

I (Chris) am on-call this weekend.  Please do not hesitate to reach out to me in the event there is an issue, if you do not reach me right away follow up with a text and I will be back with you ASAP.

I can be reached at 956-793-8636

Before the holidays get into their full swing, ContactWorks is having our annual Thanksgiving Potluck on Monday November 21st!  James will be making Cajun Fried Turkey, Kevin will be bringing the smoker back and with the help of Chris we will have some fantastic smoked turkey!! That leaves the side dishes up to everyone else!  We will have a signup sheet on the break room door as well as an online signup sheet, because we are inviting out local clients and the staffing agencies to join us.  It’s a great way for us all to come together and to share our favorite dishes!

You can sign up on the google form found HERE

(http://tiny.cc/CWThanksGivingRSVP)

It is EXTREMELY IMPORTANT that all agents are checking for new Optaros tickets EVERY 15 minutes when the websites pop-up on your browser.  It is also just as important that you are filling out the “I checked Optaros” form each time as well.  The agent list on the form has been updated and everyone should be on it now.

If you take Tengo Internet calls and you have NOT been trained on Optaros or if you have been trained and all of the Optaros pages do not automatically pop-up on your browser every 15 minutes, please let your Team Lead or Cory Branson know immediately.

The Red Dragons will be having their pizza party on Wednesday 11/9 for their win during the Customer Service Week!  The time will be determined tomorrow.

Erika received a compliment from Terry Schmidt today.  He was extremely pleased with her service.  he says he deals with customer service all day every day, and almost all day, his experiences are terrible, but not today!  Today Erika went above and beyond the call of duty and gave Terry the ultimate WOW experience!

I (Cory B) will be the On-Call Manager this weekend.

Please reach out to me in the event there is an immediate emergency or we have any issues, for example: Internet/Software issues, Power outages, Phone outages, fire, etc.

You can reach me on my cell @ (512) 293-5931 via text or by calling.

Thank you!

Tracy is wanting to let us know that Skyler did an excellent job of helping her get her teens device all set up!

“Alyse was a great help. More so than others. You should have more customer service people like her.”

Samantha had these great words to say about Alyse for assisting her!

Keep being awesome!

Mrs Gonzales had some great words about Ricky!

– Ricky has done a fantastic job, and explained to me in detail about the services, and provided her with account information she was not aware of, and made sure her account was taken care of.

Keep doing what you do Ricky!

I (George) am on-call this weekend.  Please do not hesitate to reach out to me in the event there is an issue, if you do not reach me right away follow up with a text and I will be back with you ASAP.

I can be reached at 503-413-9897.