Category: Uncategorized

Thank you so much for the excellent customer service. Much appreciated. I wish the service would have worked for me because the customer service is so great. More companies should operate like teen safe. Sincerely, Tina Raffa

I (Chris) will be the on-call manager this coming weekend.  Please text or call if my assistance is needed my number is 956-793-8636.

I (Cory) will be the on-call manager this coming Holiday weekend.  Please text or call if my assistance is needed my number is (512) 293-5931.

“Donice was very accomodating and helpful. I tried unsuccessfully to get it to work but it just would not work on my daughter’s phone. She saw that I was unable to use the service and was super friendly by accomodating me by canceling and refunding my account.”

-Teensafe customer Kimberly

Great Job Donice!!!

I (George) will be the on-call manager this coming Holiday weekend.  Please text or call if my assistance is needed my number is 503-413-9897.

All,

 

VPN Is approved for the Christmas weekend!  Unfortunately there are a few exceptions so please see the correct schedule below for the team you are currently assigned.

 

Additionally you MUST verify that your VPN is working BEFORE the start of your shift, if you are unable to do so you will be counted as tardy if you are unable to report in at the beginning of your scheduled shift (that means in the Queue/working volume at the beginning of your shift).  If you are unable to properly connect you MUST reach out to your assigned manager before the beginning of your scheduled shift for this to be corrected. We would love to continue to offer VPN as a solution to allow everyone to spend time with loved ones, but if we are unable to provide proper support to our clients during this time we will no longer be able to provide this as an option.

 

Lumo:

In the office every scheduled day.

TTO:

12/23-12/26 approved, return to the office 12/27

August:

12/23-12/26 approved, return to the office 12/27.

Petzi:

12/23-12/26 approved, return to the office 12/27.

Shared Q:

12/23-12/26 approved, return to the office 12/27.

Teensafe:

Closed 12/24 & 12/25.  VPN is approved for 12/26.

SilverCar:

12/23 – 12/26 approved, return to the office 12/27.

Educopia:

12/23 approved, closed 12/24-12/26. Return to the office 12/27.

“Very good service answer right away my mistake and they took care of things right away thanks I will recommend them to everyone . ”

– Mr. Wilbur

I (Steve H) will be the On-Call Manager this weekend, 12/17-12/18.

 

Please reach out to me in the event there is an emergency or we have any issues that need to be addressed immediately, for example: Internet/Software issues, Power outages, Phone outages, fire, etc.

You can either call or text me on my cell @ 737-703-2748 or via Discord Chat or Fonality Chat.

 

Thanks!

On Monday Melanie had to say this about her chat interaction with Veronica: “Veronica was very helpful and kind.”

Today She-rie got a kudos from the customer she was working with in a chat. The customer…Eric Snopel had this to say about She-Rie: “She was very quick and to the point.” Way to go She-Rie.