Category: Uncategorized

Share your Story: Share with us a couple of sentences about your very first job. What did you do and would you do anything different if you went back there today? Submit your story to [email protected]

Tuesday – Crazy Hat Day! Make sure you bring a crazy hat to work, or if you’re remote, submit a picture of you wearing a crazy to [email protected]

Monday Spotlights:

This former IBM employee started up ContactWorks to have his own business and to reduce the amount of travel he needed to do. After growing up with 8 other siblings, this avid scuba diver has been married for 32 years! And they’re still going strong!

Here is our most senior employee with almost 13 years under his belt! He has seen many clients come and go and has excelled at every one of them. Even the TengoInternet team considers this champion a living legend! You may have seen Arthur’s signed anime pictures around the office. This anime fan gave a report on Hurricane Gilbert in the 2nd grade, and currenly has over 75 different Marshall Faulk football cards! Go team!

Customer Service Week begins! Make sure you check CARE for activities and agent spotlights!

Since we’re starting Customer Service week at the beginning, we’re starting off our Monday with breakfast foods in the breakroom.

Wear your pajamas today so long as it’s appropriate for work!

Customer Service Week is an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis.

Food provided! Activities for both in house and remote agents!

MONDAY – Pajama day – wear your PJs to work! (only if safe for work)

TUESDAY – Crazy Hat – bring in your crazy hat! wear it to share it with the team! Remote agents – share pictures with you wearing a crazy hat! Vote on your favorite!

more to come!

ContactWorks would like to give a heartfelt welcome to our newest members, Jasmine Gray and KaMia Douglas! We are very proud to welcome these two new superstars to the Troomi Team!

This is a new B-Cycle set up in the city of Bismarck, so they’re not yet ready to go live, but when they do, you can find relevant information on the B-Cycle CARE page.

For now, here are some important things to remember:

• Bismarck is now listed in the B-Cycle mobile app.
• Bismarck has shared admin access with us. (Listed on the credentials page)
  Location has only 4 stations at this time. (8/5/2022)
• There are NO passes. The only way to rent a bike is by single trip $5 for the first hour and 7 cents a minute after
• Kiosks stop renting bikes after 9pm

We will continue to update the B-Cycle CARE page as we receive additional information.

This coming Friday, we’re going to clean out the fridge of old foods. Please pass this along and make sure your items are tagged or moved to the left fridge.

to have a safe and enjoyable Fourth of July weekend!

Some of you may have missed the email, which is understandable. If you haven’t, already, please read the attendance policy below and send a message to Ken Becker (discord / tasksuite / email) to let him know you’ve read and acknowledged the policy. We just want to make sure everybody is on the same page.

Tardy:

A tardy is any arrival after the designated start of shift. (i.e. Bob is scheduled to start at 8am but clocks in at 8:01a)

If you are not able to clock in on time due to technical duties such as your workstation is performing updates, send an email to [email protected] and we will get your clock in fixed for you.

Unauthorized Absence:

Any absence that occurred without a doctor’s note or without prior approval will be considered an unauthorized absence.

Two (2) scheduled days as a no-call, no-show, will be considered a voluntary resignation.

Overtime:

Overtime is any time worked beyond the employee’s scheduled shift. Any work beyond the scheduled shift must be approved by a Team Lead or someone on the management team.

At this time, no agents are authorized overtime without express permission and direction by management or your team leads. Agents should not clock in at any time before the start of their shift.

Attendance Occurrence:

• Up to 15 minutes late – coaching
• 1^st offense of an Unauthorized absence – coaching
  
• 2-3 tardy related coachings in a pay period – disciplinary
• More than 15 minutes late – disciplinary
• Calling in late after the start of the shift – disciplinary
• Subsequent Unauthorized Absences – disciplinary

Coaching is not Disciplinary and is just a reminder of the policy.

Disciplinary does not mean a risk of being fired. It’s just a warning with a request that you report to your shift as scheduled, and if you need to call in for any reason, to do so.

INVZBL delivers a force for good through its UV-C innovation and comprehensive device maintenance service. It’s portfolio of products and services span air purification, device disinfection, and protection-as-a-service. Its flagship offering is INVZBL Protect Express Powered by FedEx, providing the fastest and most affordable device repair, logistics, and disinfection on the market.

Agents will either be entering in tickets for new customers or entering in requests for existing customers. Please review the flow outlined on the CARE page, which is linked below.

Website: invzbl.com
CARE page: http://www.helpcwx.com/invzbl/

Feel free to ask us any questions you may have. Phone coverage should start no later than Mon 6/6/2022.

Thank you so much for making this a spectacular pot luck. There was a lot of good food and plenty of friendly faces. It was really great having you guys together for a little causal socializing. While the leftovers are temporary, the memories are forever!