Are you using it?™
Your reference for EVERYTHING ContactWorks!
If weather causes travel to be unsafe and road conditions become too hazardous for you to commute to work, you must notify management by emailing [email protected] prior to the start of your shift.
In such conditions, you are authorized to work from home after notifying management.
If you don’t have VPN credentials or cannot connect your VPN, email [email protected] for assistance.
3 Day Forecast
A new recognition program is in the works and that means that it’s time to do away with the old. If you have accumulated any Contactworks bucks, please make sure you spend them ASAP, as they will be null and void on January 1st.
Security has reported a possible abandoned vehicle parked in the lot for Stonehollow 1. It’s a silver Toyota Tercel, license plate BM1 G322, and it has an expired inspection.
Please let management know as soon as possible if the vehicle belongs to one of you. If management doesn’t hear anything back in the next day or two, property owners will begin the process to have it towed.
Our CAT ticketing system is still active and ongoing. Please download the latest update here:
In the office, I know there comes times when we all feel like family and friends and can joke/pal around, but I have noticed an increasing trend with people messing with the things on people’s desk. This has come to my attention on multiple occasions. Please do not touch the items on other people’s desks. It is disrespectful and not your property.
On a side note, if you took the Plantronics headset off of my desk while I was out sick, please return it and ask a lead or supervisor if you need one. I am off for the next 3 days, so if it mysteriously shows up on my desk or I get an email stating who has it, I will be appreciative and not complain. Thanks.
There are many people not following the correct ticketing templates, and the some of the ones that are following the correct templates are not following the troubleshooting guides that have been painstakingly put together.
You can get CAT from \10.0.0.220Share_filesCARECATCAT1226.zip on the local network.
Also MAKE SURE you are following the troubleshooting guides found at your desk and throughout CARE. Let a lead know if you have any questions.
Check the Agent Schedules tab and find your schedule. The hour blocks in gray indicate the hour during which your 15 minute break should be taken. For lunches, the hour block will be blank. Always check with a lead or manager for approval before going on break. Volume will ultimately dictate when you can take your break.
Don’t forget to check for Tengo Voicemails between calls. You can check them at Tengo Voicemails.
If you encounter any SHI Claims voicemails, please process those as well.
Also make sure that the sugar callbacks are done. You can see which ones you need to do and how to do them here: Sugar Callbacks
We are using a single OS ticket site to check on Tengo voicemails, SHI voicemails, and to put in Safeware tickets. This site *is* up and you can access it at 10.0.0.206/scp Please be sure to bookmark this IP address.
Also, please remember that ALL Safeware calls get ticketted. If you resolve the issue on the phone, or the call is even a ghost call, and you gave them half a minute to respond, create your ticket, file it under Department “Safeware – New Call”, and close it.