Abandoned Vehicle

Security has reported a possible abandoned vehicle parked in the lot for Stonehollow 1.  It’s a silver Toyota Tercel, license plate BM1 G322, and it has an expired inspection.

Please let management know as soon as possible if the vehicle belongs to one of you.  If management doesn’t hear anything back in the next day or two, property owners will begin the process to have it towed.

Office/Desk Etiquette

In the office, I know there comes times when we all feel like family and friends and can joke/pal around, but I have noticed an increasing trend with people messing with the things on people’s desk.  This has come to my attention on multiple occasions.  Please do not touch the items on other people’s desks. It is disrespectful and not your property.

On a side note, if you took the Plantronics headset off of my desk while I was out sick, please return it and ask a lead or supervisor if you need one.  I am off for the next 3 days, so if it mysteriously shows up on my desk or I get an email stating who has it, I will be appreciative and not complain.  Thanks.

Templates and Troubleshooting

There are many people not following the correct ticketing templates, and the some of the ones that are following the correct templates are not following the troubleshooting guides that have been painstakingly put together.

You can get CAT from \10.0.0.220Share_filesCARECATCAT1226.zip on the local network.

Also MAKE SURE you are following the troubleshooting guides found at your desk and throughout CARE.  Let a lead know if you have any questions.

Updated Schedule

Scheduled breaks have been added to our regular schedules (click for more details)

Check the Agent Schedules tab and find your schedule.  The hour blocks in gray indicate the hour during which your 15 minute break should be taken.  For lunches, the hour block will be blank.  Always check with a lead or manager for approval before going on break.  Volume will ultimately dictate when you can take your break.

UPDATED SCHEDULE

Tengo Voicemails / Safeware Ticketing

We are using a single OS ticket site to check on Tengo voicemails, SHI voicemails, and to put in Safeware tickets. This site *is* up and you can access it at 10.0.0.206/scp   Please be sure to bookmark this IP address.

Also, please remember that ALL Safeware calls get ticketted. If you resolve the issue on the phone, or the call is even a ghost call, and you gave them half a minute to respond, create your ticket, file it under Department “Safeware – New Call”, and close it.

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