Attendance Policy

Some of you may have missed the email, which is understandable. If you haven’t, already, please read the attendance policy below and send a message to Ken Becker (discord / tasksuite / email) to let him know you’ve read and acknowledged the policy. We just want to make sure everybody is on the same page.

Tardy:

A tardy is any arrival after the designated start of shift. (i.e. Bob is scheduled to start at 8am but clocks in at 8:01a)

If you are not able to clock in on time due to technical duties such as your workstation is performing updates, send an email to leads@contactworks.us and we will get your clock in fixed for you.

Unauthorized Absence:

Any absence that occurred without a doctor’s note or without prior approval will be considered an unauthorized absence.

Two (2) scheduled days as a no-call, no-show, will be considered a voluntary resignation.

Overtime:

Overtime is any time worked beyond the employee’s scheduled shift. Any work beyond the scheduled shift must be approved by a Team Lead or someone on the management team.

At this time, no agents are authorized overtime without express permission and direction by management or your team leads. Agents should not clock in at any time before the start of their shift.

Attendance Occurrence:

• Up to 15 minutes late – coaching
• 1^st offense of an Unauthorized absence – coaching
  
• 2-3 tardy related coachings in a pay period – disciplinary
• More than 15 minutes late – disciplinary
• Calling in late after the start of the shift – disciplinary
• Subsequent Unauthorized Absences – disciplinary

Coaching is not Disciplinary and is just a reminder of the policy.

Disciplinary does not mean a risk of being fired. It’s just a warning with a request that you report to your shift as scheduled, and if you need to call in for any reason, to do so.