Category: Uncategorized

Now that CARE is back up, we can get back to celebrating you guys!

1st, for the month of March, we’re doing a group activity together. We’re considering it the ContactWorks March where we use March to encourage each other to walk more. We have a tracker we’ll use and there will be prizes!

If you wish to participate, download the free app called StepUp Pedometer Step Counter to your phone – (thestepupapp.com)
Once installed, you can log in for free. – (I connected mine to my google account.)

Once logged in, click on the following link to join the ContactWorks group. – (If you have access to email on your phone, you can email yourself this link and click on it from your phone.)
https://join.thestepupapp.com/U3Dm

Be sure to wish a very Happy Birthday to Maria McEwen whose special date is March 24th!

George Barbour makes his 11th year since his direct hire on March 11, 2013!
Jennifer Perez makes her 6th year since her direct hire on March 13, 2018!

Let’s celebrate these two for their awesome work with us over the years!

This month, we launch the new Contactivities! You will each have a chance to suggest and vote on what activity and movies/series you would like to see implemented in the schedule.
To start, this month will have 2 days of streaming and 1 activity as per the following schedule:

• Wed 2/14 – Streaming Valentines related movies/videos
• Tue 2/20 – 3:30p company sync – Live Trivia hosted by Ken The Friend!
• Wed 2/28 – Streaming in Discord in Kensterpiece Theater

March may also include a month long contest for all agents, so keep an eye out for more details.

Polls for streaming choices and our March activity coming soon!

We hope everybody had a wonderful holiday and a great New Years. We thank each and every one of you for all you’ve done and we will be renewing our efforts to recognize achievements, birthdays, and anniversaries once again!

Today, we’d like to spotlight 3 champions:

Michele Serrano – MVP
For taking on new challenges instead of shying away from the project and stretching herself to new heights while showing she is willing to go the extra step.

Mike Lollar – MVP
For always stepping up to the plate and helping out when needed along with doing more without being asked.

Arthur Betts – Tenure Award
We especially wish to recognize Arthur’s unmatched 14 year service of high quality work and amazing customer service. We never tire of hearing customer reviews of just how outstanding Arthur has been!

Jennifer Perez – 1/20 Birthday Girl
This month has one birthday listed, and it’s for Jennifer Perez! Happy Birthday Jennifer!

Once again, we want to recognize birthdays and anniversaries.

Birthdays!

Take time to wish Oscar Sanchez a very happy birthday as his date is August 13th.

Anniversaries!

Making his 1 year direct hire anniversary on August 1st is Malcolm Richburg. Thank you for all of your hard work!

July brings us another set of celebrations for our team! Be sure to wish your team a very happy birthday this month!

Birthdays!

– 7/3 – George Barbour
– 7/10 – Vincent Salvo
– 7/23 – D’On Berry

Anniversaries

– 7/8 – Ken Becker – 12 years

New Hires!
Let’s celebrate two new hires that have joined our team!

• D’Ondrea Berry is our newest Troomi member from Houston Texas. While her first name is pronounced (Dee-on-dree-uh), you can address her as Dee or D’On.
• Kimberly Salvo is our newest Shared Queue agent. Some of you may have already seen her in Tasksuite chat. She prefers to go by Kim.
• Oscar Sanchez joined the Silvercar Team back in Mid may! Don’t let the name fool you as this upbeat and chipper guy is a very positive and valued asset to the team.

Please make sure to welcome our new members to the team!

June Birthdays
This month, we wish the following employees a very happy Birthday:

• 6/2 – Jordon Carr
• 6/3 – Michael Lollar
• 6/5 – Shaina Moseley
• 6/12 – Tom Sultenfuss
• 6/27 – Caryn Corley

Work Anniversaries
This amazing overnight agent is hitting his 5th year this month! Be sure to extend your congratulations to Kevin this month!

• 6/12 – Kevin Phebus

First, we’d like to welcome 2 new hires for the company!

• Danielle Pabon is a new hire for the Troomi team. Ask her about her fish!
• Robert Pfannstiel is a familiar name for some of you. He’ll be helping out on the Shared Queue and on Tech Team One with Maria!

Now, we want to celebrate the 2 birthdays for the month of May!

• Enzo Gonzalez – May 7th
• Robert Pfannstiel – May 13th

Take some time to wish these guys a very happy birthday!

Some of you may have already noticed a few minor changes to the knowledge base. As we are working remote, we felt that these updates were long overdue. We’re also looking to update our paperwork process. If you have any questions, or knowledge base recommendations, please feel free to reach out to Ken at kbecker@contactworks.us

In the meantime, we wanted to recognize some anniversaries, which are based on the date you were direct hired!

• Caryn Corley – 4/18 – 1 year
• Shaina Moseley – 4/18 – 1 year
• Vincent Salvo – 4/18 – 7 years
• Shereka Kemp – 4/26 – 2 years

Congratulate your team members when you can!

A lot of holidays and events have happened over the past couple of months, so this announcement is later than intended.

Kevin Phebus. We haven’t forgotten this man, this myth, this overnight legend. This 5 year veteran had his birthday on December 19th!

Jennifer Perez, the artist formerly known as Jennifer Barrientes is another 5 year veteran with her birthday on January 20th!

Take time to wish these two a happy belated birthday. For those in the office, we will have cake to celebrate!