Category: Uncategorized

It’s halfway through the month! Don’t forget to keep those weights coming in! Let’s see how you’re doing!

Biggest Loser Log

 

Is me,

(956)-793-8636

Call me, beep me, if you want to reach me.

 

Congratulations to Michele Serrano and Dustin Johnson for receiving the first 2 golden Lama awards.  The Golden lama is awarded to the individual that stood out each week for their efforts.

 

Dustin took it home the first week, 4/2 – 4/8, for his 100% CSAT score, >90% QA score, 0 Attendance issues, and soloing the Silvercar queue for 2-3 hours each night.

Michele took it home this week for some amazing effort that she put in ensuring we never leave a customer standing.  Michele handled nearly 200 calls, and over 300 interactions total between emails, calls, chats, and SMS messages.  Maintained a 98% QA average, and 95% CSAT.

 

Agents,

 

If a customer calls in about being overcharged, please look up their charges in admin if youre able to access the admin for that city, (Austin, Fort Worth). Do not ask them if they want to dispute the charges, our job is to let them know its because they went over and satisfy the question with admin access.

 

We will make that clear on the bcycle CARE page before the end of the day.

You thought it was me, but it isn’t. I was on call last week…..pay attention.

 

This week it’s…..

 

 

Esteban, aka, Steve. Esteban can be reached at 737 228 0515.

 

Reach out if you need a friend.

I want you … to lose!

 

 

 

 

April is “Move More” month! We’re going to all do our part to move more! For the moment, we’d like for those who wish to participate to log your weight daily on the following tracker.

(Make sure you weight yourself at the same time and in the same way every day.)

Biggest Loser Log

All entries will be kept confidential, but we will be tracking your loss throughout the month. To be fair, we are going to take your start weight and your end weight and calculate your % body mass lost. The one who loses the most % body mass is the winner! Get those numbers in!

Hello everyone,

We are going to be giving both fridges a deep clean this week in addition to our normal clean out process. Please make sure you have everything out of the fridge that doesn’t need to be thrown away by Thursday morning. We will be cleaning them up Thursday morning, and you will be able to resume normal use afterwards.

Please let me know if you have any questions,

Matthew

 

Me.

 

You know how to reach me.

 

But if you don’t………even though you should……..but if you don’t…………..though you really really should……….it’s 801 979 2930. Put it in your phone.

 

Hey Everyone!

 

Do you still like the Hill Country Springs water that is in the break room? Please remember to donate any dollar amount to Steve so that we can continue having this great water!

 

We get the water dispenser (hot and cold water), (4) 5 gallon jugs of water and they take care of the old jugs for us for only $30.00 a month!

 

PLEASE BE CAREFUL WHEN DISPOSING YOUR CIGARETTE BUTTS!!! Earlier today, someone left a cigarette butt in a pile of leaves out front and the leaves sparked up due to the wind and started to smoke, possibly causing a fire! Please be mindful of the area and weather, when throwing your butts around!