Category: Uncategorized

Shared Queue,

We are having the following BlueCheck hours next week; Please be aware to check on if someone is working it outside of our scheduled hours and notify Chris Smith via email should we need to intervene.

We are to work the S.

Shared Queue,

Please remember to be on top of checking bluecheck and optaros;

For this Friday we are starting bluecheck from 4p – onward.

For Bcycle, please remember to fill out the organization!

Tis that time of year again! The spirit of the holidays is upon us all, which means it is time for us to do our annual Secret Santa Gift Exchange!

A few rules:

$20 limit to all gifts
ALL names must be in if you would like to participate by Friday December 21st.

We will be doing a random matching, and everyone will be emailed who they we be getting a gift for!

Follow this link and fill out the form so that we know that you would like to participate. If you have any questions, please ask a team lead or manager and we will fill you in!

Bluecheck has offered a comprehensive guide on how to handle tickets.

you can find the link at the top of the workflow in CARE and here.

It is very important that we process these tickets correctly; here is a reminder of what the client is looking for which is outlined in CARE.

that staff must ensure, on all verifications:

• The name on the ID is the same as the person who is placing the order.
• The DOB on the ID matches the DOB the user submitted
• The Photo ID is not expired.
• The user submitted a clear photo of their ID
• The user submitted a clear selfie.

Yes. This will be happening today. Or tomorrow.

I, Steve, will be responsible for cleaning and throwing everything away unless your name is on it.

If I throw your lunch away, SORRY! Let me know and I will buy you lunch. 🙂

As fall is upon us and before we go into full swing holiday mode, we are having a annual Thanksgiving Potluck Spectacular!

Monday November 19^th at 5 PM

Chris and George are smokin’ the turkeys, so that leaves the side dishes, desserts, and drinks up to everyone else!  It’s a great way for us all to come together and to share our favorite dishes!

Sign-up Sheet is on the break room door.

The Soda Machine is working again, the sodas may not be cold though!

All,

Effective tomorrow, Wednesday, 11/7/18 all ContactWorks Employees must park in the front of the building and use the front entrance to access the call center.

Smokers will still be able to exit through the back door but we need very little to no traffic going through the back area.

Thank you for your cooperation! 🙂

Shared queue agents!

We have a new Optaros client named Jafrabiz! the processes are the same, however please review the new CARE page when you have time.