Category: Uncategorized

Team,

 

With Austin, when you have to select force RFID read; Please remember to refresh your browser on that page. Doing so will allow you to verify if the bike returned. we will not be escalating situations in which the bike did not read returned.

 

In General, if you were successful in resolving the customer’s issue, and there is not a billing implication there is no need to escalate.

 

Additionally, another general reminder that if someone signs up online, they can still use sms verification with a normal phone or use thier CC they have on file.

 

Thanks!

Shared Queue agents,

 

For this weekend and next weekend; We are to be handling Bluecheck until 2pm Saturday and we are working Bluecheck all day Sunday.

 

9/8-9 & – 9/15-16

The Bcycle promo code for this month is 0918.

Steve H will be the On Call manager this weekend.  Please do not hesitate to call at ANY TIME if there is an issue or you are unsure about something.  Thanks!

737-228-0515

Bcycle Austin has had an adjustment to their escalation procedure. We have set a limitation on when a bcycle admin can be called. please visit the Austin Escalation procedure to be familiar with the change.

Do you own the following vehicle?

 

Silver Honda Accord with Temp Plate: 50H3611

 

Please let Steve, Chris or George know if this is your car, ASAP!

 

Thanks Mgmt.

We are a family in this building, and family shouldn’t steal from family.

Individuals have discovered that their things are being taken from the fridge without asking.

That is not okay, and will not be tolerated.

Please stop taking things that do not belong to you.

If this behavior continues, we will take a deep drive into the footage from the break room and permanent action will be taken.

Team,

 

There have been reports that there may be issues with the bcycle app. please do not mention there may be known issues to using the app. please do try to have the customer check out via other means.

 

Boulder has provided a video with a visual on the check out process.

Team,

 

If you make something in the break-room, please take the 30seconds to 1 minute to clean up after yourself. no one is willing to go into the break-room and clean up after you, so please keep the break rooms clean to avoid any of the numerous issues that amount when leaving mess.

 

if you are short on cleaning supplies to help yourself, please let a team-lead or manager know.

 

 

2nd Quarter Event – BBQ – click to see flyer!

Hi Everyone!  We will be having our 2nd Quarter event next week, on Aug 15 @ 5:00 pm.  Please start making arrangements to show up! It is not mandatory but we would appreciate it if you all came!

 

It is a Pot Luck style BBQ event.  We will provide some Hot Dogs and Burgers and everyone else is to bring the sides and such. Sign up sheet is on the break room door.

 

See ya then!