Category: Uncategorized

Team,

There has been an edit to the way that we document Austin Bcycle tickets, We will now be assigning the tickets to Austin. the same cc procedure goes as normal.

Please be aware that over the next couple of weeks, a crew will be on site to power wash the exterior tilt-walls. Please let us know if you have any questions or concerns.

First, I would like to thank Kevin Phebus for his hard work and really stepping up for this role. Secondly I would like to introduce to you the shared queues new senior agent! Kevin Phebus will act as a point man between Shared Queue and Management from here forward. He will be included more and more in how to help run operations in the Shared Queue and we are excited to have him grow into this role.

Shared Queue Agents, please understand that Kevin may ask questions to check on the status of things for a call, or give a directive to help the shared queue in ways the company needs.

Please be welcoming to any questions Kevin may asks, as he is seeking understanding on how to better help us. Please have your lines of communication open to Kevin at all times as a proactive measure.

ContactWorks,

If you would like to participate in Tropical / Hawaiian shift Friday, simply show up in your Islanders best! The more people that participate, the funner it gets!

For Boulder,

Boulder requires for riders to be 18 years or older, or 16 with a valid drivers license.

On Monday 7/30 and Tuesday 7/31 we will have the following extended hours;

Monday from 4p-Midnight.

Tuesday 10am-4p.

Everyone,

If you have an issue with your timecard, or you missed a punch. the official process to get things corrected is to notify the following email;

[email protected]

This will also reach everyone a part of management, this way an employee is able to acknowledge and correct the issue. It is very important that you keep your timecard as up to date as possible.

Steve will be the On Call manager this weekend, July 20 – July 22.  Please give me a ring at 737-228-0515 or send a text!

Thanks

This past weeks Golden Goat is Tabb Gujrati! Day in and day out you can always find Tab on time, at her desk, ready to take a call. She is so on top of it, shes ready for her next call on her current call!

Great job being the highest call taker for the shared queue for the week of July 9th-15th!

Please do NOT leave cans in the freezer of the fridges in the kitchen. Someone left a Red Bull in the freezer over the weekend and it exploded and created quite the mess, right after we cleaned the fridges on Friday.

The fridges are a PRIVILEGE and we need to start taking care of them.

Please come see me if you have any questions,

Matthew