Weekend Reminder

Please be sure you are using the break tracker, all the while you might have verbal approval, or someone might not be immediately around to approve your break. Please remember to still use the tracker. Doing this helps us know how we are taking volume, without it being tracked you will be considered available for calls when reviewing abandons.

Approved schedule changes

Just as a reminder as there may be some confusion during the holidays;

If your schedule is going to be adjusted, it will be approved and finalized with a confirmation email. if you do not have a confirmation email, the schedule adjustment is not approved.

 

The same will be with a remote shift, these will only be committed with written approval.

 

 

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