Category: Uncategorized

Me.

You can reach me at 801 979 2930.

P.S.

If people are passing you on the right, you’re in the wrong lane.

Big congratulations to the reigning champion of our internal cook off Cindy! She has snagged 1st place again!

Here is a list of the participants and their scores.

Cindy – 52

Steve – 50

Revlon – 40

Maria – 38

Michele – 26

Michael – 24

James – 23

George – 19

There have been changes made to the bcycle ticketing;

You will see a new option under reason for contact, for people requesting to simply speak with the location and are not bcycle customers.

You will also see a new drop down, for customers requesting the office to contact them.

If a customer is needing the office to contact them, we expect you to mark it as such in the drop down.

Thank you!

A very HUGE THANK YOU to Revlon (TeenSafe) for cleaning the break room! Refrigerators, dishwasher, dishes…she did it all! We greatly appreciate you taking your own time to take care of this! Now that is teamwork!

Thanks again Revlon!

Our TeenSafe parent had this to say about our agent Donice:

Awesome customer service! I was on the phone for over 30 min while we tried to figure out the problem. The lady who was helping me was so patient and did everything she could think of to find a resolution. I wish I could remember her name! She did an outstanding job.

Great Job Donice!! 🙂

Here is a link to some pictures from some of our recent company parties!  We hope to add many many more and also start to become more involved with Social Media!

2017 Company Party Pictures!

Hey everyone!

Due to the changes in weather and decreasing amount of ice, we will continue all business operations as normal, tomorrow Wednesday January 17, 2018.

You will be required to work your scheduled shift in the office, and continue business as usual!

Thank you all for your continued hard work ethic and dedication!

Who’s on call this weekend?

That’s right! Steve Hernandez! (737) 228-0515

Hello Tengo Team,

Just a quick reminder, as we are working on efficiencies in the Tengo Queue;

We would really like for you guys to remember to log out when you are going to be away from your desk or not available. The amount of calls that each of our logins bounce is getting way out of hand. Currently, im doing testing with zen to figure out how its working, and agents remaining logged in bouncing calls is skewing the data.

lets get on top of this, if you see an agent is logged in and away from their desk, please inform a teamlead or a manager so we can log them out.

Our TeenSafe parent had this to say about our agent Revlon B.