Category: Uncategorized

Team,

 

The pricing model has been changed for Fort Worth and is now live on their website.

Please be familiar with the differences, as the length of time before charge has changed, as well as the price.

Is me, Please call me if you have any issues, or are experiencing abnormal queue activity.

My number is 956-793-8636

Bcycle Agents,

 

there will be a change to Fort Worths pricing put into effect Monday morning.

They will change;

Riding will not be for an hour before usage fees

Usage fees will now be 4$ across all membership types

 

February will have a special promotion for people to purchase 24 hour passes for $1.

 

TCU students will have 120 minute rides through a private group, usage fees still apply.

 

 

Our TeenSafe parents had this to say about their time with Carl N:

Carl spent a lot of time back and forth with me and was a big help

from Stephen B.

Carl has been fantastic with all of my questions. He has responded quickly and exceeded my expectations.

from Jennifer T.

Agent of Bcycle,

 

There is a new promo code for Boulder, you will find it in the promo code section at the very bottom.

Team,

Please remember to check for CC’s each time you document a ticket.

documenting a ticketing and missing CC’s is a miss.

Hello Team,

 

The Unify and Ruckus creds have been updated. if you are a Tengo agent please be familiar with the change.

Team Leads are responsible for providing quality and efficient customer service through direct interface with customers as well as the daily management of a team of employees.

Together, we work hard, we laugh a lot, we brainstorm, and we play hard. We are the first contact for our clients and we are the voices of the companies we’re partnered with. We are the keepers of an Amazing Customer Experience.

We are looking for an enthusiastic, passionate, and smart Customer Experience Lead who is a hard worker and an inspirational team motivator. The Customer Experience Lead is responsible for leading a team of Customer Experience Agents and consistently drives their team to deliver strong results and a loyal brand following for their respective clients.

 

Duties and Responsibilities

• Ensure employee happiness by creating a trusting team; communicating direction and goals, providing regular performance feedback and developing members of the team.
• Drive team to meet and exceed metric expectations; understand how to leverage the team to improve outcomes, and take action to meet goals.
• Keep up with day-to-day leadership duties.
• Be a confident problem solver, create a solutions oriented environment.
• Constantly evaluate workflows and find ways for them to be more efficient, relevant and valuable.
• Understanding the health of your client.
• Understand the top user issues and make recommendations to improve processes and policies; support team in being the voice of the customer to the rest of the company.
• Stay connected to the customer by spending time answering calls, working on tickets, and handling escalated issues.
• Lead and/or participate in projects outside of the scope of your department, as assigned by your manager.
• Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
• Provides performance feedback and coaching on a regular basis to each team member.
• Ensures employees have appropriate training and other resources to perform their jobs.
• Responds to and resolves employee relations issues expressed by team members.
• Creates and maintains a high-quality work environment
• Assists the manager with daily operation of the call center to include the development, analysis and implementation of staffing, training, scheduling and reward/recognition programs.
• Ensure that your team is handling calls, tickets, chats, etc, in a timely manner.
• Balance and prioritize the above based on seasonality and the needs of customers, team and our clients.

 

Some of the things we’re looking for

• Ability to tell a story with data and metrics.
• Passionate about customer experience, understands the importance to an organization.
• Clear, concise communicator who can build collaborative and positive relationships.
• Flexibility and adaptability, able to work well in an ambiguous environment.
• Works well in ambiguity and embraces the adventure.
• A self motivated individual that takes initiative and solves problems with little to no prompting.
• A leader who works well with little supervision.
• We’re looking for a leader to help us navigate some of the big changes we’re going to be experiencing!

 

We are conducting interviews ASAP, so if you are interested, send an email to Henri Tero at htero@cwxtx.com.

 

“May the odds be ever in your favor”

Before you come to the conclusion your customer is going to need to speak with the office, please try accessing your teamlead for information regarding peoples account types/status/renewal/usage for example.

If you do not have a teamlead present to help you with a question, we expect for you to be using CARE.