Team Lead Resources
Reporting
New Hire / Training
Interview Process
Printable Interview Guide
Printable Scoring Sheet
Interview Google Calendar
Orientation Process
Training Process
Contact / Scheduling
Employee Contact List
Seating Chart
Master Schedules
Shift Guides
Agent Shift Start Guide
Agent Shift End Guide
Shared Queue Team Lead Guide
TeenSafe Team Lead Guide
Petzi Team Lead Guide
August Team Lead Guide
Educopia Team Lead Guide
Quality
2023 QA Form – tiny.cc/cwqaform
2023 QA Form Responses – tiny.cc/cwqaresults
Archived Call Recordings – \\192.168.128.220\Teamleads\Call Recordings
QA Template sheets – \\192.168.128.220\Teamleads\Shared Queue QA\New QA Project\Templates\QA Templates
Saved QA Scores by Agent – \\192.168.128.220\Teamleads\Shared Queue QA\New QA Project\Agents
Rewards / Coaching
Coaching Process
Coaching Templates – \\192.168.128.220\Teamleads\Corrective Action – Coaching
Legacy Links
QA Tracker 2017
QA Tracker 2016
QA Tracker 2015
QA Tracker 2014
Available Rewards Tracker
Reward / Recognition Tracker
2016 Coaching Log
2016 Coaching Tracker
2015 Coaching Tracker
Queue Outbound Numbers
CARE Comment Tracker
Office Maintenance and Cleanliness
Cleaning Supply Checklist
EOD