Category: Uncategorized

Do you have health insurance with ContactWorks? Then you have 24/7 access to the Doctor for free through HealthiestYou!

1. Available 24/7 – 365
2. Service is unlimited and free
3. The Doctor can diagnose, treat, and prescribe for acute illnesses (ex: flu, allergies, upper respiratory infections, earache, and many, many more)
4. Easy to use. Simply call the Doctor hotline at 866.703.1259
5. You can download the mobile App to connect with the Doctor. Search for “healthiestyou.”
6. You can access this online at https://member.healthiestyou.com/user/register

For questions or concerns, you can contact Taylor Jackanow at any time at taylor.jackanow@healthiestyou.com

Jennifer wanted to let us know that Veronica did an amazing job with the issue that she was having installing the android application and that she took a complicated process and made it easier to follow and understand!

The CupCake Bar is live!  There are Devils Food, Vanilla, Churro and some Vegan Carrot Cupcakes! Frost and top however you would like! We ask that everyone starts with just one, to ensure that everyone gets one!  Bon Appetit!!

Joking aside, this has been an exciting year for our company already.  We have launched a number of new clients, as Tom discussed during the most recent company meeting, and are in the process of bringing in a few more.  With the up coming new clients we would like to ask EVERYONE take a bit of time and update your resume.  Don’t leave anything out, it is incredible the diversity of our clients the prospective ones we have in the wings.

Once you have updated your resume send it to management@cwxtx.com so that we can better understand everyone’s previous experience!

You made Vickie’s day Austin. She wanted to let us know how great you were when resolving her issue, and that she has worked in call centers for 14 years and thought you deserved recognition for this.

There is a new temporary service we are offering to Texas Association of Realtors members!

The Texas Real Estate Commission recently changed some rules on how the IABS form can be posted electronically. In order to post it online, members must fill in their information, save it as a PDF, and then host it on a cloud server like DropBox.  Many realtors are putting the hosted file in their E-mail signatures as hyperlinks.  The Texas Association of Realtors has made mention of us for assistance in the May release of their magazine, so there may be increase volume on the T.A.R. queue.

If you get a caller asking us for assistance with this you can offer them our remote services to do it for them for the low price of $20.00.  If they do not want to pay, we cannot walk them through it verbally step by step, but we can give them a little general advice if they are having trouble with a particular part of the process (i.e. What is a hyperlink?  What is a cloud server?)

If they would like your help, follow normal service delivery procedure.  Remote in using the Nexus platform, do what they need you to do.  This could be saving a pdf, creating a dropbox account, uploading .pdf to dropbox and/or creating a hyperlink to the hosted file in their email signature.

The new product in Volusion is Product Code:  TARIABS

Please ask a Cory or the Brandon if you have any questions.

Arthur is a continuing and driving force for why angry Tengo calls have gone down. The days of VIP’s waiting weeks for their sites to go back up are over. One specific VIP, Gary, from Cascade RV Park made a specific point of calling Kevin Lloyd thanking Arthur saying “…you need more employees like Arthur. He really came through and stuck with me…”

Arthur, we don’t say it enough, you really are great and we love having you on our team!

Kroger had this to say about “Keith”. “I called in and Keith helped me. He resolved the problem quickly. Turns out it was a UIE or Unser Interface Error (I was screwing something up). He also educated me in so many other aspect. I am very excited to give it a run and I am currently introducing my brother to it for his kids.”

Way to go Key…or should I say “Keith”

Isaac, a teensafe customer had this to say about Breanna’s excellent customer support this morning. “Customer is very happy with Breanna . I was glad that Breanna took the time to fully answer her questions and reached out for help to make sure that she was answering all the questions correctly. Isaac said Breanna is a great asset to the team.”

Please remember that all requests for Greg Maldonado on the Tengo queue should be escalated to Kevin Lloyd and not to Greg.

******ALSO MAKE SURE YOU ARE PUTTING YOUR NAME IN ANY TICKET YOU APPEND****