Category: Uncategorized

Are you afraid of the dark!?

 This Friday will be dark bay day here in the office. We will have batman movies, both animated and live action playing on the TV’s. Glow sticks, popcorn and snow cones will be handed out.

One of our Petzi clients, Gary Grassett, had fantastic things to say about Robert!

“the service I received was exceptional!! could not of been better, it is nice to find people that actually still give great service thank you again gary”

Keep up the great job!

Just a reminder that we will be cleaning out the refrigerator today! Please help us by making sure that things are labeled, thrown away, or picked up if you’re taking it home!  This will begin around 4 PM today

Please make sure that you are picking up after yourself, and reading signs with regards to office etiquette.  There are sponges and soap that are fully available to clean your dishes and Tupperware.  Please take advantage of those tools, so that others do not have to pick up after you.

Thank You!

It is that time again!  We will be throwing out anything that is expired or has a life of it’s own, and cleaning out the refrigerator on Friday 8/5 starting 4PM

If you have anything in there, please either label it accordingly with your name and date it was put in, or remove it if you do not want it thrown away.  Tupperware will be either tossed or rinsed depending on the life it has created within, or possible smells that may come from it, and will become office communal property if not claimed.

There are a few pieces from the potluck still in the break room.  If they are yours, please take them home, or by Friday they will become office communal property.

We would like to recognize the hard work that Maria does, and share some nice words that a client had to say about her with a support interaction.

“Well let your supervisor know that I called in to customer service several times today, they were very helpful, but I still ran into problems after that.  Then I found you!!! It wasn’t easy and quick but you stuck with me and got the job done!!! I think you should get a raise!”

Attention Tech Team One agents.  You should not get as many residential or regular business calls anymore.  Chris at YourIT is having his answering service warm transfer calls to us starting today, which should add an extra layer of screening before it gets to us.

As always, make sure to represent us to the answering service with the same positive, polite atmosphere we provide our customers.  Also make sure that you are still looking up the caller’s information in repairshoppr to verify they are a managed business.

Great words for a couple Petzi customers for Robert!  Keep up the excellent customer service!

from Tasha Masters “Robert was beyond amazing during the whole setup process! He went above and beyond expected to make sure my Petzi dispenser worked! GREAT customer service!”

from Bettie Pipes in regards to me and Lenny “I hope you’re receiving my ratings on your company. This is the third rating I’ve sent. I will say again I think the support group is wonderful and patient and they get the job done. I appreciate everything the support group has done for me. They never gave up. I was never abandoned. I think the company is wonderful. Thank you”

Hello all!  I want to take a moment to give my appreciation to Matt Walden.  Today he was able to upsell an Amazon printer service into a 1 year 2 PC Tech Team One support subscription.  Yesterday he even  managed to sell a 3 month 1 PC support subscription to a previous Amazon customer who was very happy with our support back in May.

Matt Walden is a shining example of great customer service, vast technical knowledge with strong dedication to what he does and it certainly shows in his ability to make sales.  Keep up the good work Matt!  I don’t know what we would do without you.

Gotta give kudos to Elliot Torrance for his wonderful interaction with a Tengo guest.

Mr. Mark Kuney at Houston West RV stated that “Elliot is one of the most of the most wonderful (not a typo) tech support agents he has ever come across. He was on the phone for quite some time and eventually got him connected. He is very appreciative of the hard work.”

Fantastic job Elliot!  Those are the types of interactions that keep our clients happy.  Keep it up!