Trial Account Cancellation

If customer still wants to cancel, follow steps below to cancel account

1. In Admin, locate the customer’s account – search by email address or last name.
2. On the far right hand side of the page, click the gear to view settings.
3. Click on Cancel Subscription.
4. Select a reason for cancellation, then click Confirm Cancellation.

• –“We are sorry to see you go.”
• –“We have cancelled your TeenSafe account as per your request. Please feel free to contact us with any questions.”

1. Complete the note template and include any relevant details.
2. Set status of the ticket to Closed

Note Template Used

Sub Number:
Cancellation Reason:
Current Status (prior to cancellation):
Was the subscription upgraded?:
Refund Request: (Yes/No)