To all Optaros agents
Optaros Atlassian Migration is scheduled this weekend. This maintenance will occur in the weekend Friday 12th August 7 pm EST to Sunday 14th August EST– JIRA and Confluence data will be migrated to the global instance and will affect all Atlassian users access to our infrastructure.
This means customer’s are unable to submit tickets and will need to call the support line for help. The 2 steps below are how we are going to escalate/process these requests.
1) Trigger the Pager duty alert per project (normal flow)
2) Instead of Jira Ticket, send an e-mail notification to e-mail project alias should there be the case. Please capture as much information as possible (same as in the Jira ticket)
Below following engineers are on call in Pager Duty for 24×7 Coverage (SLAs existing at project level)/ please include them in your e-mail that reports the incident
| Projects | Project Manager
(available only via e-mail) |
On call engineer on August 12th – August 16th
24×7 coverage |
Project e-mail alias (for project team distribution) |
| Hanley Wood Ocentric Subscription | Steve Rechtman
|
Haider Sadik | OPT Hanley Wood Support <[email protected]> |
| Nestle Dolce Gusto | Ioana Molnar | Stefan Potirniche
Codin Mihale (starts 10 am August 15th) |
OPT NDG Support <[email protected]> |
| Coach | Steve Rechtman | Daniel Newsom | OPT coach-dev <[email protected]> |
| Nesspresso Russia | Adrian Mircea | Radu Barbu | OPT Nespresso RU <[email protected]> |
| AB InBev Budweiser | Gieorgian Ochi | Radu Barbu | OPT AB InBev Support <[email protected]> |
| Kenneth Cole | Catherine Migueis | Daniel Newsom | [email protected] |
| Kendra Scott | Stephen Metts | Octavian Ianculescu / Chris Brousseau | OPT kendrascott <[email protected]> |