TengoInternet Guest Support Refund Requests

All,  Its very important when gathering information for a refund request that the proper template is used and only the necessary information is gathered from the customer otherwise it can become very confusing and require extra contacts to be made to the customer to resolve their issue.

If the customer still has the card used to purchase the service then you do not need to gather an address as the refund will be processed through the CC system.

Please use the following template (located on the newest version of CAT [1227]):

Username:
CC (Last 4):
Name (As it appears on card):
Full or Partial:
Reason:

Offered Troubleshooting?:

Note: If they no longer have the card used or do not wish to have the refund processed back onto that account, please provide the details below and a check will be mailed to them.

Street Address:
City:
State:
Zip: