Tengo Refunds pt.2

When creating a refund ticket for Tengo, please calculate the estimated refund amount in the  Proration Calculator and include that amount in your ticket. Do note that anything above 5mb of data use counts as a day of use.

There is also a Tengo Flowchart available if you are not sure what steps to take during a refund request call.

IF THEY ASK, DO NOT TELL THE GUEST HOW MUCH IS BEING RETURNED. TELL THEM THAT THE REFUND AMOUNT WILL BE DETERMINED BY THE BILLING DEPARTMENT.