Account Login Failed

In TeenSafe Admin, if it shows ‘Exception’ under Status, this means that the credit card used for the monthly recurring charge has been declined. Follow the steps below

    1. “The reason you can not log into your TeenSafe account is that the credit card on file has been declined for the monthly fee of $14.95.”
    2. “We will need to either re-run this card or we will need to manually change the card on file for you to get the account reactivated.”

In TeenSafe Ticketing, document the call by creating a new ticket.

    1. Complete the note template and include and relevant details.
    2. Leave the ticket OPEN
    3. Assign the ticket to BILLING

TeenSafe Note Template Used

Caller Name:

Email on Account:

Phone Number:

Customer Request:

Resolution:

Agent Name: <your name>

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