Teensafe iPhone authenticaion
Apple has released a new authentication process for their iCloud backups, teensafe does work with this however anyone that has previously setup a phone will see an error message stating that their apple ID is incorrect.
If a customer is stating that they are receiving a error about their apple ID/iCloud ID they must ensure that the 2 step verification process is disabled.
Below are the steps provided on how to disable:
- Visit https://appleid.apple.com
- Log in using your apple id and password
- Click “Password and Security” on the left navigation area.
- Make sure that “Two Step Verification” is disabled.
These steps are located in the canned response “Why my iPhone Device is not listing?”