Teensafe – IOS 8 update

Deleted texts should now be working on IOS 8 devices again.

If the customer is already on 8.0.2 and has a recent backup (within the last 24-48 hours) they will need to follow the below steps to see the deleted texts again:

“With regards to the latest deleted data, you will need to use the instructions below to delete the teens device from the account. Once that is done you need to log out of the account and clear all internet history and cache, including all passwords. Then log back into the account and do the setup of the teens device from the start again. This will now pull the latest deleted data from the device.”

Steps to delete a mobile device monitoring service from your account:

1. Log-in to your TeenSafe account at www.teensafe.com
2. Click on “Settings” in the left navigation bar.
3. Under the teen’s name, select “Mobile Setup”
4. Click “Delete Mobile Device”

The customer will NEED to update to 8.0.2 if they haven’t already and follow the below additional steps:

1. Update the device to 8.0.2
2. Run a manual backup on the device after updating:
   1. Instructions to setup Apple iPhone Backup iOS 8.0
      1. Connect the device to a power source (plug into the wall like to recharge battery).
      2. Make sure the device has WIFI connectivity (WIFI Zone).
      3. Go to the Settings on the device.
      4. Go to iCloud.
      5. Click on Backup.
      6. Turn iCloud Backup on (enable).
      7. Click Backup Now on the device. This will show the progress bar at the bottom, let it finish the Backup 100%. The Backup MUST finish. If you receive a call while the Backup is going on, then please repeat the step #7 again, as this will stop the Backup.
3. Once they have run the manual backup they will also need to follow the steps for 8.0.2 to allow the data to be shown again:
   1. the customer will need to use the instructions below to delete the teens device from the account. Once that is done they need to log out of the account and clear all internet history and cache, including all passwords. Then log back into the account and do the setup of the teens device from the start again.
      Steps to delete a mobile device monitoring service from your account:
      1. Log-in to your TeenSafe account at www.teensafe.com
      2. Click on “Settings” in the left navigation bar.
      3. Under the teen’s name, select “Mobile Setup”
      4. Click “Delete Mobile Device”