Supervisor Requests

STEP 1: Find out if caller has an existing case and begin deescalation attempts by offering to help fix the issue.

STEP 2: While troubleshooting, try to get in touch with the Korcett Agent in Chat.

STEP 3: If there is no one available in the Korcett chat, confirm the correct callback phone number and best time to be reached for the customer.  Complete troubleshooting if possible and append the case.