Sunwifi – Process update (Gaming Access)
There has been a update to the sunwifi gaming access process.
When we receive a request from a guest at a sun location for gaming access process as follows:
- Guest requests access via phone
- Agent Processes the gaming access request
- Ticket the interaction per normal in Admin.
- Add the requested MAC to the preferred list in Admin.
- There is no charge for gaming access at sun locations.
If the location is a Meraki site, you will need to follow the additional steps below to ensure the guest is able to access the network on the device.
- Log into the Meraki Dashboard
- Navigate to Monitor > Clients
- Search for the MAC of the guest device
- If you are able to see the guests device on the network, verify with them they are able to access the internet on the device at this time.
- If you are unable to see the guests MAC on the network you need to add the client.
- Click “Add client” on the right hand side and enter the information.
- refresh and ensure the MAC is now discovered and that the guest can now get online.
The attached PDF outlines this process as well.