Schedule Zen Maint. please be aware.

Zendesk will perform scheduled maintenance which will impact performance for customers on Pod 14 on Saturday, July 7 between the hours of 12:00 AM – 05:00 AM PDT / 07:00 AM – 12:00 PM UTC and Sunday July 8, between the hours of 12:00 AM – 05:00 AM PDT / 07:00 AM – 12:00 PM UTC.

July 7
START: 12:00 AM PDT / 07:00 AM UTC
END: 05:00 AM PDT / 12:00 PM UTC

July 8
START: 12:00 AM PDT / 07:00 PM UTC
END: 05:00 AM PDT / 12:00 PM UTC

Zendesk Support customers will experience a brief service disruption of 90-120 seconds, at some time within the 5 hour maintenance window.

Affected products: Support and Talk

Expected behavior: The Support and Help Center interfaces will be unreachable during the 90-120 second window, and your agents may experience green screens, issues bulk updating tickets, refreshing ticket views, sluggish response times, and Talk  dropped calls.

 

 

 

you will need to document as best as possible without your tools, if necessary.