Safeware Claims – Escalation Process

If someone is attempting to call Claims, but gets bounced back to us once or twice, this is not the correct procedure. Just get their contact information and email that to [email protected]; [email protected]; [email protected]

If someone is attempting to call Claims, but keeps getting bounced back to us or they are complaining or hostile and want to talk to a person right that moment, attempt the following steps. This is a phone tree for critical claims complaints with the need to contact someone as soon as possible:

1. Try and get a hold of Maria Ingram – 614-781-9737 and attempt a warm transfer.
2. Try and get a hold of Deb Carter – 614-781-2593 and attempt a warm transfer.
3. Try and get a hold of Brittany Lively – 614-781-2591 and attempt a warm transfer.
4. Try and get a hold of Scott Musil – 614-310-1279 and attempt a warm transfer.
5. Try and get a hold of Larry Serna – 614-310-1277 and attempt a warm transfer.

If you are not able to get a hold of any of the above, send an email to:
[email protected]; [email protected]; [email protected]; [email protected]