Referring to L2/L3, TengoInternet.

When speaking with customers please do not use the terms L1/L2/L3  if you need to refer to a higher level tech please use the term “Upper Level Technician”.

Tengo has requested that we do not use internal terms for the different levels of support as this tends to lead to site management/staff instantly requesting to speak with an L3 even if their issue does not need to go to those individuals.