New Process for Tech Advantage Hardware Referrals

Attention all TTO agents!  When you receive a call on the Tech Advantage line and the caller has any kind of hardware issues that we cannot fix remotely (ie: broken/cracked screen on a laptop/phone/tablet or computer won’t power on) we now have a place we can refer them.  They will be submitting a request for Hardware repair through the TechAdvantage website for Andrew to have one of his repair techs call them back ASAP.

Make sure to review the new process ASAP, so you don’t get blindsided by these calls.  You can access it from the Tech Advantage CARE page, under Hardware Repair on the menu on the left side of the page.