New Closing script

There is a new closing script required for all clients except for Tengo. Use the following when ending the call with a customer.

“Thank you for calling <company name>, have a nice day/evening/rest of your day!”

When closing a call for TengoInternet Guest Support and TengoInternet VIP calls you must thank the customer for calling. No need to say the company name, just thank them for calling.

Also, every Agent should have a email with the new definitions sheets attached.